SUMMARY
October 15, 2025 15:01 UTC | October 15, 2025 8:01 PM PT
Our engineers attempted to redeploy yesterday's update at 13:34 UTC (06:34 AM PT) and completed it by 14:09 UTC (07:09 AM PT). Following deployment, the issue recurred, and at 14:44 UTC (07:44 AM PT), our engineers initiated a rollback of the affected feature to mitigate the problem. We apologize for any inconvenience this may have caused ask for your patience as we work diligently to resolve the matter. We will provide updates as they become available.
October 14, 2025 21:40 UTC | October 14, 2025 1:40 PM PT
After rolling back a recent update, we have stabilized from the issue causing delays in Sunshine Conversations for customers on Pod 13. Messages should send and be received without delay at this time. Please let us know if you continue to experience any issues.
October 14, 2025 21:01 UTC | October 14, 2025 1:01 PM PT
We are aware of an issue causing delays when sending and receiving messages via Sunshine Conversations on Pod 13 and our team is investigating. Some agents may have to refresh their browser to see updated messages. We will provide additional information when we have a substantive update to share.
FOR MORE INFORMATION
For current system status information about Zendesk and specific impacts to your account, visit our system status page. You can follow this article to be notified when our post-mortem report is published. If you have additional questions about this incident, contact Zendesk customer support.