• Craig Willis

  • January 10, 2017 19:08

  Permalink

  We use the following code to remove the submit a request based on the tags of the Organization and User that's logged in.

  This is in the JS page, when in Help Center Edit mode.

  // Limit access to Submit Cases and Live Chat to Administrators
  if((HelpCenter.user['tags'].indexOf("administrator") > -1 || HelpCenter.user['tags'].indexOf("internal") > -1 || HelpCenter.user['tags'].indexOf("partner") > -1)) {} else {
  $('a.submit-a-request').hide();
  $('#zenbox_tab').hide();
  zE(function() {
  zE.hide();
  });
  }

  You may be able to use $('a.submit-a-request').hide(); on it's own to remove it for everyone.

  Craig

• Jessie Schutz

  • January 11, 2017 22:41

  Permalink

  Hey Alana!

  Adding custom code to your Help Center is the only way to hide the Submit a Request button. The code customization tools are only available on the Team plan or higher, though, so you would need to upgrade your plan to get access to them.

• Ed Ball

  • June 12, 2017 19:21

  Permalink

  Hey Craig,

  This is what i was looking for, but i was hoping to do it based off the organizations only and not tags. I played with it a little, but to no avail. Javascript is not really in my wheelhouse right now. Is this possible? Seems possible if you can do off a tag, then why not just the org of the user.

• Jessica Peck

  • August 17, 2017 15:13

  Permalink

  Thanks so much, this was exactly what I needed!  Another related question - I notice the 'Submit a Request' button is still present prior to login so a user that isn't tagged to be able to create can still click on that and then login and it takes them to the submit a request page.  Is it possible to hide the 'Submit a Request' prior to login?

• Craig Willis

  • August 17, 2017 16:45

  Permalink

  Hi Jessica, 

  We have a private site so all users have to sign in so, unfortunately, I don't know how to achieve what you are looking to do.

  Craig

• Trapta

  • August 18, 2017 05:32

  Permalink

  Hi @Jessica Peck,

  You can simply hide the submit_a_request component for all users and then once they are logged in, show them submit_a_request component if they have respective tags else they will not be able to see it.

  Thanks

  Team Diziana

• Katie Swick

  • September 07, 2017 17:52

  Permalink

  Does anyone know if there is a way to disallow/remove "Submit a Request" for anonymous users only? Thus, allowing anyone signed in to create a request irrespective of tag, organization, etc?

  We want to make some pages of our KB totally "public" ... requiring no Zendesk registration, but I don't want those users to be able to submit a request.

  Thank all/anyone in advance for guidance!

  -Katie B

• Jessica Peck

  • September 07, 2017 18:17

  Permalink

  @Katie, we did this via a template edit of the JS and place the below under the $(document).ready(function() {
  
  // Show div html based on role
  if (HelpCenter.user.role=="anonymous"){
  $('a.submit-a-request').hide();
  }

   

• Trapta

  • September 08, 2017 04:47

  Permalink

  Hi @Katie Swick,

  As suggested by Jessica Peck, you can use JS to do this or you can simply use Zendesk {{signed_in}} helper to achieve this. Your code will look like -

  {{#if signed_in}}
   {{link 'new_request' class='submit-a-request' role='button'}}
  {{/if}}

  Thanks

  Team Diziana

• Jo Saunders

  • January 22, 2018 22:40

  Permalink

  Hi @Trapta

   

  I'm trying to have it so that only logged in users are able to submit a request, I've pasted both the following codes onto JS but neither are working.

   

  {{#if signed_in}}
   {{link 'new_request' class='submit-a-request' role='button'}}
  {{/if}}
  
  and
  
  // Show div html based on role
  if (HelpCenter.user.role=="anonymous"){
  $('a.submit-a-request').hide();
  
  

  Can someone tell me what to do to get this sorted? :)

• Jo Saunders

  • January 23, 2018 02:05

  Permalink

  Okay I've found the fix! (for anyone who needs to know) - I needed to replace 

  {{link ‘new_request’ class=‘submit_a_request’}}

  with

  {{#if signed_in}}
  {{link ‘new_request’}}
  {{/if}}

   

• Trapta

  • January 23, 2018 05:35

  Permalink

  Hi @Jo Saunders,

  You don't have to replace anything instead, you have to add one code either the Zendesk component which is 

  {{#if signed_in}}
   {{link 'new_request' class='submit-a-request' role='button'}}
  {{/if}}

  either the JS code which is

  // Show div html based on role
  if (HelpCenter.user.role=="anonymous"){
  $('a.submit-a-request').hide();

  In both the cases, remove the other one and it will work for you.

  Thanks

• Jo Saunders

  • January 23, 2018 21:02

  Permalink

  Hi @Trapta

  I put both those codes in place but not at the same time, neither worked for me. I put this in place:

  {{#if signed_in}}
  {{link ‘new_request’}}
  {{/if}}

  and it now works - but thanks!

• Jessie Schutz

  • January 29, 2018 17:46

  Permalink

  Glad you got it working, Jo!

• Thomas

  • March 28, 2018 20:20
  • Edited

  Permalink

  If you want to remove this completely from the top nav, just edit header.hbs and remove the following line of code:

   

  {{link 'new_request' class='submit-a-request'}}

• Nicole - Community Manager

  • March 29, 2018 21:19

  Permalink

  Thanks for sharing, Thomas. 

• Nicole - Community Manager

  • November 05, 2018 23:39

  Permalink

  This conversation has been closed for comments by the Zendesk Community Team. If you have a related or new question, please create a new post. 

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