Context: School District
We have help center articles that are useful to all of our users, but we have some articles that we'd like to add that are more for administrative staff, facilities, etc.
Rather than cluttering articles or adding folders with items that aren't relevant to all roles, it would be nice to use tags, roles, groups, etc to decide which items are visible to which people to keep things streamlined and relevant to the user.
Example: Facilities doesn't care about how to enter grades into a gradebook. Teachers may not care about checking the solar panel readings. Having more granular view permissions lets me only show relevant articles to the groups that need those articles.
Please sign in to leave a comment.