Conditional fields, dropdowns, and multiple choice typeform questions to ticket

Answered


Posted Apr 27, 2021

Hi!

One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a combination of text, multi line text, dropdowns (with conditionals), and multiple choice fields.

Zapier makes the connection and creates the ticket (ZD Support). The Zap works fine. It creates a ticket for each "submission". But I can only get the data from the text and multi-line boxes to come through. The dropdowns, conditionals, and multiple choice fields refuse to come through.

The customer needs all data from all fields to import to the ticket.

I only found one other question related to my use case in the community. The answer there didn't help, so here I am.

I have free reign to change the TF, Zap, and/ or ZD ticket to make this work. Any thoughts?


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