Approve user sign-up to Help Center
Posted Mar 11, 2013
I'd like to be able to approve new users who have signed up as users via the web channel or email.
This will allow me to approve legitimate customers only for support requests and knowledgebase/document access. Currently anyone who registers as a user can get access to all resources without intervention.
I'd also like to get notified of any users that have been added.
Thanks!
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37 comments
Official
Max McCal
Thanks all for your comments. This is the first time this has come across my attention, and I wanted to reply, because I think this is an interesting and useful idea. It's a fairly significant project for us, so I don't think I can immediately speak to whether it is something we can deliver on or when. I have started an internal conversation about it.
I think this is interesting and valuable because I've always felt there was a missing "middle layer" of permeability for end users to sign up in your account. We have the wide open version which allows anyone to sign up and create tickets, and the fully closed off version in which only users created by your agents can interact with your Zendesk ticketing and help center.
So, no specific timelines I can share now, but I wanted to thank everyone for this feedback, and confirm that we have captured it for review.
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Joshua Pack
This remains an issue for our company where we have different organizations that are part of a broader account and all use the same email domain, so we cannot automatically add Org tags to endusers who register themselves.
What would be super helpful is a simple trigger that anytime a new email address/user joins the Help Center and registers, a support ticket is generated to notify our help desk team so the contact can be verified and tagged. That would provide a quick and easy way to verify who is registering for our system, and grant them the access they require to access what they need.
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Max McCal
Hey, all – We really appreciate the interest and feedback here. I can definitely see how this idea has merit. I agree that the gap between an open helpdesk anyone can join and a closed one in which all users need to be created by an agent is pretty big and leaves a lot of potential middle use cases out.
We don't have any plans around this right now, but we'll keep it in mind as we look at ways to enhance our tools for user management.
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Mirva Jousala
This feature request gets my vote too!
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Official
Max McCal
Thanks all for your comments. This is the first time this has come across my attention, and I wanted to reply, because I think this is an interesting and useful idea. It's a fairly significant project for us, so I don't think I can immediately speak to whether it is something we can deliver on or when. I have started an internal conversation about it.
I think this is interesting and valuable because I've always felt there was a missing "middle layer" of permeability for end users to sign up in your account. We have the wide open version which allows anyone to sign up and create tickets, and the fully closed off version in which only users created by your agents can interact with your Zendesk ticketing and help center.
So, no specific timelines I can share now, but I wanted to thank everyone for this feedback, and confirm that we have captured it for review.
0
Bryant Eadon
We could really use this too. Can we get this implemented ?
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Elizabeth
It's been 4yrs. Any update on this?
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Janina Grothe
We also really need this feature to have control who has insight into our help-center and therefor a lot of detailed information of our product...
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Susan Cha
Can Zendesk really get this feature done? I think it's a high-level security problem to a company. I don't want competitors to even take a glance into my knowledge base. If everyone can sign up and view the knowledge base easily, it makes no sense to set the permission. All I can do is just to check daily to kick out the strange sign up users, it's not reasonable. It's necessary to have approval settings.
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Ashchukin
+1 on the feature
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Erika Nickel
+1
We would be very interested in this too.
We are in the process of migrating our knowledge base and while there might be an option to import users in bulk, it would be much easier for everyone at the company to simply register a user with their domain account, Admins get a notification and we approve or deny the access.
There are always people coming and going in big companies or changing departments so keeping track of everyone is near impossible at times.
I mention domain accounts because in our case we have log in setup with Exchange. So if someone leaves the company then they lose all access. Including the Knowledge base.
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