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64 comments
Anthony Carluccio
Added an upvote for this, please re-evaluate the need for this feature. Competitors have this functionality already.
1
Kristyn Thomas
This is your #1 Voted Community request. Considering it's been 14 years since first requested and it is still regularly being requested, please re-evaluate adding this to the roadmap for development.
0
Francesca Roig
14 years passed and this is still relevant… Does Zendesk even care about customer feedback?
0
Tetiana Gron
Hello everyone, thank you for your continued engagement on this thread and expressing your interest in this feature request. We understand that this feature is a priority for many of our customers however; our last update remains as the official response to this post: and this feature request is valid however we will not be prioritizing this request at this time.
We understand the frustration that comes when the features you request are not prioritized and we do want to take an opportunity to reference our guidelines in this post. Product feedback that is provided in this space is not guaranteed to be included on any product backlog or roadmaps. While we listen and read every piece of feedback that comes through this forum, in some instances, our product teams need to make the tough decision to work in a direction that is not aligned with a particular piece of feedback. This Community forum is simply for sharing your challenges and how you use the product, but it is not a case/resolution system.
We again appreciate your business with Zendesk and sharing your feedback. At this time we are going to close this post for comment since we have the information and interest needed should we ever prioritize this in the future. Thank you again!
0