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Feature request: Remove agent license during SCIM deprovisioning

Answered


Posted May 10, 2022

Current SCIM implementation does not remove the agent license automatically. This is a major hassle as we now periodically need to go in and remove licenses manually.

It would be ideal if there was a setting in the product that determines what should happen with users deactivated  via SCIM:

- Remove license altogether

- Downgrade license 


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5 comments

Hello Frank,

Did you find any alternative to resolve this limitation?

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This would be a wonderful enhancement

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Also agree!

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Agree! This enhancement would be incredibly beneficial to enable automatic releasing of Agent licenses when an Agent is marked as Terminated.

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Caroline Kello

Zendesk Product Manager

Hey folks, we currently don't natively support SCIM for automatic user provisioning and deprovisioning. It's something that we're interested in building in the future but it's not on our short-term roadmap. Appreciate the votes and I'm going to make sure it's added to our internal tracker. 

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