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Accessibility issues with chat widget
Posted Dec 14, 2022
We noticed a couple of accessibility styling issues with the chat widget. On focus / hover, there is no indication that the chat widget is targeted. Same with the minimize button within the chat widget. This makes it difficult for keyboard-only users to know when they are targeting the chat widget and its internal buttons.
There should be some kind of style indicator so that the user knows when they are focused on the chat widget. I'm curious what others have done and/or if there is already a built-in solution to this that I'm just missing.
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1 comment
Miranda Burford
Hi Brian,
Thanks for your post! When you say 'Chat widget', are you referring to Web Widget (Classic)? Thanks for bringing these to our attention. I'll add these to our backlog but it's unlikely that they will be addressed in the future.
For now:
Thanks,
- Miranda.
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