Feature Request - Bots/AI searching Knowledge base segments

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Sean Morrissey

Posted Oct 26, 2023

We use Zendesk for B2B support, where each of our clients is an organization. Our knowledge base has both general articles and organization-specific articles. While I'm satisfied with the bots and AI tools that retrieve articles, they only consider the general ones. I would like the option for authenticated users to search for articles relevant to their organization, based on their organization's name. Without this functionality, the AI chat is of little use to our organization.

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      Gin Atkins

      Hi Sean,

      Thanks for your feedback. Using the Bots Generative Replies feature for restricted content is being worked on currently, with plans to release it in Q1 2024.

      Thanks,

      Gin

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