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"Callers and endpoints" dropdown unresponsive (mostly) when breakdown set to Hourly



Posted Mar 14, 2024

When the API requests breakdown dropdown selector is set to Dailly or Weekly, the Callers and endpoints dropdown can be used to select a specific day or week, and the three tables beneath will refresh to show numbers for that time period.

When the API requests breakdown dropdown selector is set to Yesterday / Hourly, the Callers and endpoints dropdown lists hourly windows, but the tables don't seem to refresh.

More strangely, when I have the API request dropdown set to "Last 7 days" / "Hourly", then select an hourly window, the table are responsive the first time I choose an hourly window. Choosing a different hourly window has not further effect - the table contents don't change. But if I choose "Last 7 days" again from "Callers and endpoints", it adds another row to the "Top 5 callers by volume" table (only that table, the other two tables are unaffected). Every time you select an hourly window after that, nothing will happen, but if you choose "Last 7 days" again it will add another row. You can repeat the process, adding more and more rows, and the extra rows don't go away until you refresh the entire browser page. 


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Sean Newton

Zendesk Product Manager

Thank you for this feedback.  We are looking into this.

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David

Zendesk Customer Care

Hi Dave, 

Have you noticed anything in the developer console?  Any Javascript problems that might just point to a UI issue?

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