Help - How can I Batch Change Ticket Status

Answered
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Libby Knott

Posted Apr 10, 2024

I would like to know how to batch change tickets' from ‘Pending’ to ‘New’, or ‘Solved’. 

Having sent out a series of tickets as ‘Pending’ when I should have selected ‘New’ I now have a whole lot of ‘Pending’ tickets unnecessarily and would like to update them in one go. 

Help!

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