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Find number of customers that contacted us via messenger and no other channel



Posted May 13, 2024

Dear Community, 

 

I would like to report on users that contacted us via messenger and have not contacted us via any other channel within a specific timeframe. Is there a recipe for this? 

 

Thank you!

Siri

 


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2 comments

Messaging* :)

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Dekbi

Zendesk Customer Care

Hi Siri,
 
I hope you're having a wonderful day! Here is a list of available recipes for reporting with Messaging: Zendesk Messaging
 
If you can't find the report you need in the recipes, feel free to create your report using the available Metrics and Attributes for Messaging.
 
I hope this information is helpful to you.

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