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Add Messaging Session Inactive action to triggers
Posted Dec 16, 2024
Similar to this (end session) and this (excluding tickets from capacity) it would be ideal if an action to make a session Inactive was added as an action. Zendesk recently added a filter to check a conversation's status, but not to manage them. We are trying to use workaround such as Hold status to remove certain conversations from capacity, but being able to do this directly as an action would be ideal.
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2 comments
Emily Reidy
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Amie Brennan
hey Kris,
ZD just released this feature - you can check it out here: https://support.zendesk.com/hc/en-us/articles/8549072155802-Announcing-a-new-trigger-condition-to-manage-messaging-tickets
Hope this helps. :)
Best,
Amie
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