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Trigger - Notifying assignee as main recipient and followers as CC for the email



Posted Dec 30, 2024

Hello

 

I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main recipient(as TO), and all the followers will be at the same email under CC

 

Do you know how I can do it?

 

Thank you


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Darenne

Zendesk Customer Care

Hi Ido, 
 
Thank you for reaching out to us. Upon checking, I can see that you have already created a support ticket regarding this concern, and a dedicated advocate is currently working on it. To avoid any confusion and to ensure a smooth communication process, please refer to the following ticket ID when reaching out: #13216837. This will help us assist you more efficiently.
 
If you have any further questions or need additional assistance, please don't hesitate to reply to this message.

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