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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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Sometimes you want to hide or display/show specified content on a ZenDesk template page (e.g., home_page.hbs

Posted Jun 12, 2021 · Jordan Dayton

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Regarding to

Posted Apr 20, 2017 · Vlad

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Hello fellow Zendesk users! Out of the box, Zendesk Support will allow agents to forward ticket information to an extern...

Posted May 13, 2019 · Brett Bowser

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We want to be able to pin internal guides to the agent workspace to be permanently displayed for agents to follow when h...

Posted Oct 21, 2024 · Rebeca

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The Problem

Tickets I was @mentioned on were slipping through the cracks. The in-app notific...

Posted Feb 11, 2021 · Chandra Robrock

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Following the creation of a personalized form, the problem we had was that the fields, subject to conditions, appeared e...

Posted Jan 26, 2021 · Anne Lhomme

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Hi, I would like to create parent and child labels in articles to tie down the broader categories to their sub categorie...

Posted Sep 17, 2024 · Asmita Khan

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The power of Jira and Zendesk together... it's just beautiful. Out of the box, the integration allows Zendesk Agents to ...

Posted Apr 12, 2022 · Heather Rommel

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My name is Ben Lucier and I've been a Zendesk customer for as long as I can remember. I wrote this article on my persona...

Posted Jan 04, 2013 · Ben Lucier

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I have been racking my brain about this. When I open multiple accordions, the text just gets cut off. How can I fix this...

Posted Sep 10, 2024 · Shadylie Opena

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