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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Tip: How to Show/Hide HTML content based on user tags
      Sometimes you want to hide or display/show specified content on a ZenDesk template page (e.g., home_page.hbs

      Posted Jun 12, 2021 · Jordan Dayton

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      How to export Zendesk macros into a spreadsheet
      Regarding to

      Posted Apr 20, 2017 · Vlad

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      How to allow email target responses to thread into existing ticket
      Hello fellow Zendesk users! Out of the box, Zendesk Support will allow agents to forward ticket information to an extern...

      Posted May 13, 2019 · Brett Bowser

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      Pin internal guides to the agent workspace
      We want to be able to pin internal guides to the agent workspace to be permanently displayed for agents to follow when h...

      Posted Oct 21, 2024 · Rebeca

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      Tip: Get Notified in Slack when @Mentioned on a Ticket

      The Problem

      Tickets I was @mentioned on were slipping through the cracks. The in-app notific...

      Posted Feb 11, 2021 · Chandra Robrock

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      Tip: How to hide blank ticket fields on customer side
      Following the creation of a personalized form, the problem we had was that the fields, subject to conditions, appeared e...

      Posted Jan 26, 2021 · Anne Lhomme

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      Is it possible to create parent and child labels in Zendesk?
      Hi, I would like to create parent and child labels in articles to tie down the broader categories to their sub categorie...

      Posted Sep 17, 2024 · Asmita Khan

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      Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status
      The power of Jira and Zendesk together... it's just beautiful. Out of the box, the integration allows Zendesk Agents to ...

      Posted Apr 12, 2022 · Heather Rommel

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      A better email template for Zendesk
      My name is Ben Lucier and I've been a Zendesk customer for as long as I can remember. I wrote this article on my persona...

      Posted Jan 04, 2013 · Ben Lucier

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      My accordions are cut short
      I have been racking my brain about this. When I open multiple accordions, the text just gets cut off. How can I fix this...

      Posted Sep 10, 2024 · Shadylie Opena

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