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Feedback - Reporting and analytics (Explore)
Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).
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CSAT Customization
Planned
- Currently CSAT supports only 2 binary scale " Good " or " BAD" as default even...
Posted Mar 17, 2024 · Noriko Gipp
7
Followers
12
Votes
7
Comments
Let me re-assign dashboard ownership
Completed
I would like to be able to hand over ownership of a dashboard. For example, if I am a backend builder, I shouldn’t be th...
Posted Feb 11, 2021 · CJ Johnson
31
Followers
31
Votes
19
Comments
Ticket backlog is an essential tool to determine ticket volumes and agent productivity. The data set is very limited in ...
Posted Aug 22, 2024 · bill cicchetti
3
Followers
2
Votes
1
Comment
As a team relying heavily on article labels for content management in Zendesk Guide™, we'd like the ability to report on...
Posted Sep 10, 2020 · Michael Collins
46
Followers
40
Votes
27
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by...
Posted Dec 06, 2023 · Gerald J
4
Followers
4
Votes
2
Comments
I have been building reports trying to discover where phantom calls are logged - these would be calls in which suspended...
Posted Feb 12, 2025 · Matthew Surowiec
0
Followers
0
Votes
0
Comments
Please allow opening of reports in new web browser tabs. As you can see from my attached screenshots, when I right click...
Posted Feb 12, 2025 · Robby
1
Follower
0
Votes
1
Comment
I have a few groups that need reports like backlog reports and reports about tickets from specific requesters. Frequentl...
Posted Sep 28, 2022 · mfg
6
Followers
5
Votes
4
Comments
There is currently not a way to pull all individuals CC'd within a ticket for reporting purposes. Let's say a team membe...
Posted Nov 26, 2019 · Michael Ferri
39
Followers
36
Votes
27
Comments
Within the new version of the dashboards, we can't download individual reports. This impacts us heavily since we often n...
Posted Nov 28, 2024 · Mayra
4
Followers
0
Votes
4
Comments