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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      Need a list of articles by agent and the full path of the section each article is filed under
      Agents are asking for a report or list of all their published articles with full path classification. We can do this in ...

      Posted Oct 06, 2021 · Mary Paez

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      Ticket Tags in Chat Engagements Dataset
      Hi team, Can we get Ticket Tags added to the Chat Engagements dataset, the same way they're in the Calls and Tickets dat...

      Posted Sep 21, 2021 · Owen Greenberg

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