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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Sharing Tickets delay
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Hi , I am using Zendesk for past 6 months. we have 2 account and we are sharing ticket each to other. but ticket coming ...
Posted Oct 06, 2021 · Vijay Vaghela
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Hi All, A question to the HTML coding experts out there. I'm currently trying to code our email template to insert our b...
Posted Sep 15, 2021 · Patrick Lieu
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Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work ...
Posted Aug 27, 2021 · TBD
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I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...
Posted Aug 30, 2021 · Loris Modena
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An end user wrote into me, which created a ticket. They added CC'ed email addresses on their message. When I reply, they...
Posted Aug 24, 2021 · Joey Pilot
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Hello, As it should be, when my suppport address is in CC of a mail, a ticket is created. But when an other person that ...
Posted Aug 10, 2021 · Renaud Croix
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We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question ...
Posted Aug 17, 2021 · john alfonso
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Hi, We sending customer emails via trigger's placeholder like {{ticket.description}} at the moment of ticket creation. S...
Posted Sep 06, 2021 · Kirill Vakhrin
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