Recent searches

No recent searches

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

New post
Show all
    Sort by recent activity
      entries in views
      Is it possible to set the entries which have been edited due to new information or updates to bold or italic? I have sea...

      Posted Mar 03, 2025 · Dennis Lubberding

      1

      Follower

      0

      Votes

      0

      Comments

      How do I alter column widths please?
      Answered
      Hi How do I change the column widths p...

      Posted Jan 11, 2020 · Paul Wooster

      22

      Followers

      13

      Votes

      14

      Comments

      Omnichannel routing for L1 and L2
      I have approximately 200 categories of tickets (there are conditions on conditions on conditions in my form!) which can ...

      Posted Mar 04, 2025 · Dean Paquola

      0

      Followers

      0

      Votes

      0

      Comments

      Email notifications based on ticket thresholds
      I am looking for a way to send a notification to specific agents when an organization's open ticket count exceeds a cert...

      Posted May 09, 2024 · bill cicchetti

      9

      Followers

      1

      Vote

      9

      Comments

      Extract date from subject and pass it to a custom field
      Answered
      Hello, We have given our customers a standard subject line that they can use to raise tickets. Something like this: Book...

      Posted Nov 01, 2023 · karankuwarbidxb

      3

      Followers

      1

      Vote

      8

      Comments

      Is there a way to set that when a light agent makes an internal note on a ticket, it will set the ticket to open (if it is on pending or on-hold)?
      Answered
      Hi! We have many CSM's who will internally place a note on a ticket between a CX Agent and a client - and if the ticket ...

      Posted Jul 14, 2023 · Alexander Coburn Davis

      9

      Followers

      0

      Votes

      8

      Comments

      Comment mettre en place un blocage/avertissement lors de la mise en attente d'un ticket selon certaines conditions ?
      Bonjour, Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertissem...

      Posted Feb 19, 2025 · Catherine CHAPLAIN

      1

      Follower

      0

      Votes

      1

      Comment

      Bug?: Fields are not required for agents when submitting the ticket as an end user
      As an admin, I would like to require fields when agents are submitting tickets that match when an end user submits the s...

      Posted Feb 25, 2025 · mfg

      0

      Followers

      0

      Votes

      0

      Comments

      Organization fields in each ticket
      Answered
      Hi, I am trying to solve an issue and I am not sure where to start. We sometimes have organizations that require special...

      Posted Feb 16, 2022 · Claus Meisel

      12

      Followers

      1

      Vote

      12

      Comments

      Extract an 8-digit number from the ticket subject line and paste it in a custom ticket field with a webhook.
      Hi there, I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webh...

      Posted Feb 12, 2025 · Rich Herbert

      0

      Followers

      0

      Votes

      0

      Comments