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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Is there a place where this information is stored? I put in a ticket weeks ago at this point and nobody is providing a r...
Posted Dec 30, 2024 · Jake Warren
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We have a customer that we email with regularly and they work out of Salesforce for their communications. For a long tim...
Posted Mar 07, 2024 · Daniel Rafeedie
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We are trying to send a webhook event in which a webhook is triggered when a ticket moves to closed or resolved status. ...
Posted Jan 09, 2025 · Jason Blood
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I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm...
Posted Nov 01, 2024 · Vityria Vongsisca
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Hello all! Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my journe...
Posted Sep 13, 2024 · Geoff Ludwig
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Does anyone have recommendations for how to set up some type of 24/7 Coverage without having actual staff online and wor...
Posted Oct 23, 2024 · Jake Warren
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We respond to many Messaging tickets daily, but our agents must use up their valuable time assigning the ticket to thems...
Posted Jul 19, 2024 · Jack
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So today I am able to auto-cc client users on tickets when tickets are created for the org that they are associated to. ...
Posted Jul 11, 2024 · Jake Warren
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A lot of our customers are appearantly self closing tickets, by accident. The answer bot suggests articles and the custo...
Posted Jul 21, 2024 · marcel vuijk
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My company uses Macros to send basic information to our clients. There are fields we add to these macros, but not every ...
Posted Oct 31, 2024 · Emily Baker-King
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