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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      KB Language
      When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the ...

      Posted Sep 04, 2024 · Nora

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      JSON export file not matching documentation, unable to fix
      We're trying to parse the Zendesk JSON ticket export file that we downloaded from the admin center. The documentation ar...

      Posted Dec 29, 2024 · Ryan Ozimek

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      Organizing groups per brand
      Hi, Our company has three distinct financial groups, each aligned with a specific business vertical. I am looking for a ...

      Posted Oct 09, 2024 · Bruno Gabriel

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      Trigger - Notifying assignee as main recipient and followers as CC for the email
      Hello I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main reci...

      Posted Dec 30, 2024 · Ido Shabi

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      Way to organize Problem/Incident ticket data?
      Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...

      Posted Jul 11, 2024 · Jake Warren

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      Opening authenticated image via API
      Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...

      Posted Jul 23, 2024 · Rangga Putra Pertama

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      Is it possible to pass the organization name into a custom field of the ticket?
      Answered
      In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field...

      Posted Oct 04, 2023 · Cláudia Araújo

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      Looking for a way to track high-priority tickets visually in the ZD support agent
      Answered
      Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...

      Posted Mar 28, 2019 · Alex Thorwaldson

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      Existing ticket forwarded by user to another Support address in Zendesk
      Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...

      Posted Nov 29, 2024 · Noelle Cheng

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      How can I reverse a executed Makro?
      Dear Community, I have a problem in that I sometimes accidentally click on Macros, which change...

      Posted Nov 21, 2024 · Annika Werner

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