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Developer - Zendesk APIs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Zendesk APIs.

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      Is there a way to actually *delete* existing attachments on ticket comments based on a search?
      By delete, I mean delete, not “redact”. I mean using the API to run a search that has “has_attachment:true” inclu...

      Posted Jan 07, 2025 · Adam Field

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      Custom Fields in Zendesk Web Widget Not Transferred to Tickets
      Hi Community, I’m having trouble with dynamically prefilled custom fields in the Zendesk web widget. Despite following t...

      Posted Dec 19, 2024 · Gosia

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      Using search api to find end user details (using emaiid as query parameter)

      Hi Team,

      We are trying to search user in zendesk system using user email through Zendesk API...

      Posted Jan 06, 2022 · Chandrajyoti Das

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      "Update Many Macros" Endpoint Not Updating Actions
      Hi team, Could someone please help me figure out how to format the json to set actions (i.e., update fields) for many ma...

      Posted Aug 15, 2024 · Zachary Spence

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      Zendesk x Power Automate "Get items"
      Hi everyone, I am trying to use the action "Get items" from the connector Zendesk and want to filter for our custom fiel...

      Posted Sep 26, 2023 · Nicolas Mohr

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      Setting up Webhook to trigger Internal Comment
      Hello 1264158216949, You had provided the below comment on 10/4/2...

      Posted Jun 07, 2023 · Noelle Cheng

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      ZIS logging, playground and custom field values
      Greetings! I have been working to understand ZIS and implement a couple of bundles and I have a few questions I can't fi...

      Posted Dec 30, 2024 · raven.agape

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      Updating External ID via the API
      If we have end users that can have multiple external IDs for the same email address, how do we handle that? One idea was...

      Posted Dec 26, 2024 · Billy Kaplan

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      Sarching for issues containing one term or another
      Hello! Is it possible to use the API to search for tickets containing one term or another? For instance, I would like to...

      Posted Dec 20, 2024 · Leandro Pelorosso

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      Which API to use to create a new ticket in Zendesk with a customized ticket created_at time and have SLA support?
      I would like to create a new ticket in Zendesk with a passed time as a created_at time and I also need Total resolution ...

      Posted Dec 21, 2024 · Xiangyu Meng

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