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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Hiding author in search results based on theme settings?
      I am trying to figure out how to hide the author in search results.

      Posted Mar 07, 2025 · David Wexelblat

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      Hide Specific Dropdown Values
      Answered
      I am looking to hide specific dropdown values based on a form selection. We use a form by product approach and for a spe...

      Posted Sep 01, 2023 · Stephen Keogh

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      How Can I Add Specific Text in new_request_page.hbs template based on Ticket Form ID?
      Answered
      Hi, I'm working on adding a new contact form to our help center and routing end users to specific ticket form based on w...

      Posted Aug 06, 2021 · Lila Kingsley

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      category_page.hbsに、カテゴリーの一覧を表示する方法はありますか？
      category_page.hbsに、カテゴリーの一覧を表示する方法はありますか？ category_page.hbsを以下のようにしたいと思っています。 ・画面左のサイドバーにはカテゴリーの一覧を表示 ・画面右のコンテンツエリアには、カテ...

      Posted Mar 11, 2025 · Takasumi（Desiger）

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      Trying to Hide the H1 tag in Articles
      Answered
      I am publishing content to Zendesk Guide via MadCap Flare's Zendesk Connect plugin. When I do my articles all now have a...

      Posted May 09, 2024 · Sharlyn Katzner

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      The Zendesk/Madcap Flare H1 issue
      Hi all … I commented in an old thread on this but I'm not sure it'll prompt any responses (apologies if it does and this...

      Posted Mar 05, 2025 · Jason King

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      Cloudflare Bot Management
      Hi there I have a

      Posted Mar 05, 2025 · Jonathan Gurwitz

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      How do you set up notifications for community posts?
      Answered
      We've had zendesk for awhile but have never used the community feature. I am experimenting with it, but I cannot figure ...

      Posted Apr 13, 2023 · Jon Morin

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      How to add icons/symbols to article titles
      Answered
      Hi, is there a way to add icons or symbols to the titles of the article? as example, we'd like to show the symbol of a c...

      Posted Mar 26, 2020 · Carlo Dalessandro

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      How can I check the user type for the logged in user on Help center Template code?
      Answered
      Hi, I'm looking for a solution where I'll be showing an option on the Zendesk Guide (Help Center) Template on the header...

      Posted Jul 22, 2021 · Groffer Anderson

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