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Q&A - Help center and community

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      Is there a way to filter out one organization's data using the Google Analytics integration?
      Hi! I am looking for a way to filter out internal end users from my organization in Google Analytics. Has anyone found a...

      Posted Feb 27, 2025 · Kaley Beck

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      Custom templates
      Can I create a custom Help Center page template and insert a form dropdown for a different brand?

      Posted Jan 30, 2025 · mfg

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      Copenhagen v4 modifications and JS updates of request forms
      I'm trying to hide and prepopulate Subject and Description of custom request form. My template is Copenhagen v4. Suggest...

      Posted Sep 18, 2024 · Jan Slansky

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      Update colour of specific field's description
      Hi, we want to put a disclaimer on a field's description which is red and ideally bold when forms that use the field are...

      Posted Feb 27, 2025 · Mollie Tettenborn

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      Hiding a Form From All Users Except Member of an Organization
      Answered
      We need to hide one form in the Help Center from all of our Zendesk users, except for the members of one organization. I...

      Posted May 02, 2022 · Damon Maranya

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      Change Field Border Color in Help Center
      I'd like to change the color of the border for fields on the ‘submit a request’ page, but I can't seem to find the right...

      Posted Feb 07, 2025 · Scott.Morrison1

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      Hardcode description for different forms
      Hi I have 3 forms and would like each one to have a different hardcoded Description. I have the following code already, ...

      Posted Oct 24, 2024 · John Kenny

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      Article page templates...
      I would like to create a set of page templates for articles in my help center. I thought this would be as simple as crea...

      Posted Jan 08, 2025 · David Wexelblat

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      Requiring CC Field
      Answered
      CC field is optional by default on a new request form. Is there a way to force the CC into being a required field?

      Posted Jan 26, 2024 · Alek Reed

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      Hide content in my Guide templates based on user segment or tag
      Answered
      Can someone point me in the right direction for my specific use cases below? I want to hide the Submit a Request link fr...

      Posted Feb 08, 2024 · Erin McDougal

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