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      Hide content in my Guide templates based on user segment or tag
      Answered
      Can someone point me in the right direction for my specific use cases below? I want to hide the Submit a Request link fr...

      Posted Feb 08, 2024 · Erin McDougal

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      Help with js code to remove upload attachment box on submit request form
      Hi, Please forgive my lack of knowledge here. I've looked at the advice for hiding the upload attachment area of the tic...

      Posted Jan 21, 2025 · Nicola B

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      Move the CC field in Help Center
      Answered
      Hello all, Is there a simple way to move the default CC field in a Zendesk ticket form to another location (e.g. at the ...

      Posted Jul 14, 2021 · Lefteris Apostolakis

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      Assistance Needed with Labels for Search Recommendations
      I’ve applied labels to Help Center articles, carefully following all the instructions provided in the Knowledge Base. Ho...

      Posted Dec 24, 2024 · Nagarjun-admin

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      New request page custom work broken after API v4 upgrade
      Hey everyone! I've been re-theming our entire help center using the new v4 API, and everything was going great until I h...

      Posted Jul 17, 2024 · Samuel Brown

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      Bullet Points in Zendesk Guide Articles
      Answered
      Hello, My company relies heavily on bullet points in our documentation. Here is an example of what we are encountering i...

      Posted May 13, 2019 · Anne Kochanski

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      Sales Rep Complaint
      I dont see a Topic specificly for this, but hopefully this gets routed to the correct person or department. I am very fr...

      Posted Jan 09, 2025 · Randy Carlson

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      Can you display Problem tickets in the Zendesk Help Center
      Hi I am trying to find a way to display Problem tickets in the Help Center. This way our users can see if what they are ...

      Posted Jan 13, 2025 · Henrik Breinballe Hansen

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      Draft editable document attachment
      Answered
      Was wondering if there is an option to have a draft document attached to the ticket so agent can add or amend informatio...

      Posted Jul 12, 2023 · Ionut Marinescu

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      Hide agent's name in messaging
      Hi everyone! In this short post I want to ask and to share a challenge that we are facing at this time. We have a servic...

      Posted Jan 02, 2025 · Paulo

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