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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Is there a way to customize the description of a ZD Section or Category?
      Answered
      We would like to be able to add 1) formatting, 2) bullets, and 3) Hyperlinks to a ZD category or section. Is there a way...

      Posted Oct 14, 2021 · Mary Paez

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      Geoblocking login/ticket entry in Guide
      Here is my situation - our company supports a large number of remote workers in North America (95%+) and EMEA (<5%). ...

      Posted Jan 03, 2025 · David Wexelblat

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      knowledge base sections
      Answered
      Hi, I'm using Zendesk Professional. We are in the process of changing products and want to develop new sections and arti...

      Posted Nov 09, 2023 · Elizabeth Churchill

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      How do I hide a ticket form?
      Hi! I am trying to figure out how to hide a specific ticket form from the submit request page. I had followed an old pos...

      Posted Aug 05, 2024 · Abigail Martinez

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      New Edit of Help Center Template Not Working
      Answered
      Hi Everybody! I have a Help Center theme that was edited some time ago to hide one specific form from all users, except ...

      Posted May 17, 2023 · Damon Maranya

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      Making an Article title clickable
      Answered
      Hello, I would like to make the article title a hyperlink in some instances instead of an article with clickable links. ...

      Posted Aug 04, 2021 · Jill Kilty Newburn

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      How to add icons to zendesk help center
      Answered
      How to build Help Center looking like ...

      Posted Jul 18, 2019 · ju da

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      How to bold specific words in Zendesk Guide article titles?
      Answered
      Hello! Does anyone know how to format article titles and making only certain words in boldface (like the screenshot belo...

      Posted Sep 16, 2022 · Ria Fernandez

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      Guide - Disclaimer Box for Specific Form
      Hi there, We are looking for a way to add in a ‘disclaimer’ box that only appears on a specific form. I found

      Posted Dec 09, 2024 · Hannah Lucid

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      Adding tool tips on hover in knowledge base articles
      Answered
      Is there a way to add a tool tip when a customer hovers over a particular word, phrase or image in a knowledge base arti...

      Posted Oct 10, 2018 · Jonathan

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