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  1. Zendesk help
  2. Chat
  3. Using Chat
  4. Reporting for Chat
  1. Zendesk help
  2. Chat
  3. Using Chat
  4. Reporting for Chat

Reporting for Chat

  • Tracking goals and conversions with Google Analytics
  • Analytics 101: Measuring customer satisfaction
  • Analytics 101: Solving the missed chats mystery
  • Analytics 101: Monitoring individual agent performance
  • Analytics 101: Filtering by departments
  • Analytics 101: Measuring agent productivity
  • Analytics 101: Investigating increasing wait times
  • Analytics 101
  • History chat details CSV glossary
  • Real-time queue updates in the Chat Widget
  • Browsing past chats in History
  • Analyzing your Chat activity in Zendesk Support
  • Browsing your site's visitors
  • Monitoring real-time chat metrics
  • Using the Weekly Analytics report (Professional and Enterprise)
  • Monitoring chat activity with Analytics
  • Chat Analytics CSV glossary (Professional and Enterprise)
  • Tracking goals and conversions with Google Analytics
  • Analytics 101: Measuring customer satisfaction
  • Analytics 101: Solving the missed chats mystery
  • Analytics 101: Monitoring individual agent performance
  • Analytics 101: Filtering by departments
  • Analytics 101: Measuring agent productivity
  • Analytics 101: Investigating increasing wait times
  • Analytics 101
  • History chat details CSV glossary
  • Real-time queue updates in the Chat Widget
  • Browsing past chats in History
  • Analyzing your Chat activity in Zendesk Support
  • Browsing your site's visitors
  • Monitoring real-time chat metrics
  • Using the Weekly Analytics report (Professional and Enterprise)
  • Monitoring chat activity with Analytics
  • Chat Analytics CSV glossary (Professional and Enterprise)
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