Zendesk messaging

About conversational support with messaging

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Live c...

Edited May 07, 2025

11 votes  ·  71 comments

11

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71

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Zendesk messaging resources

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article contains re...

Edited May 07, 2025

3 votes  ·  0 comments

3

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Messaging deployment guide: Introduction

Articles in the series Messaging deployment guide: Introduction Part 1: About conversational...

Edited Mar 01, 2025

0 votes  ·  2 comments

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2

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Setting up Web Widget to add messaging to your website or help center

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article is for ...

Edited May 07, 2025

0 votes  ·  28 comments

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28

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Working with messaging for your mobile channel

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article applies...

Edited May 07, 2025

6 votes  ·  17 comments

6

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17

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Conversational styles in messaging

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Messaging, unlike live...

Edited May 07, 2025

0 votes  ·  2 comments

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2

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Configuring the live chat conversational style

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Live chat is a real-tim...

Edited May 07, 2025

0 votes  ·  2 comments

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2

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Configuring the social messaging conversational style

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Social messaging is an ...

Edited May 07, 2025

0 votes  ·  0 comments

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0

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Configuring the live chat for returning customers conversational style

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Live chat with a return...

Edited May 07, 2025

0 votes  ·  5 comments

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5

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Designing your conversational messaging workflow

Messaging deployment guide: Introduction Part 1: About conversational support with ...

Edited Oct 08, 2024

0 votes  ·  1 comment

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1

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Rolling out conversational messaging support

Messaging deployment guide: Introduction Part 1: About conversational support with ...

Edited Mar 05, 2025

0 votes  ·  2 comments

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2

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Planning your staffing and operational requirements for messaging

Articles in the series Messaging deployment guide: Introduction Part 1: About conversational...

Edited Mar 01, 2025

0 votes  ·  3 comments

0

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3

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Planning agent staffing for messaging

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus In this article, we’ll d...

Edited May 07, 2025

1 vote  ·  2 comments

1

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2

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Agent Workspace for messaging

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus If enabled by an admin, ...

Edited May 07, 2025

6 votes  ·  24 comments

6

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24

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Giving agents access to messaging channels

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Live c...

Edited May 07, 2025

0 votes  ·  0 comments

0

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0

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Turning on automatic conversation acceptance for agents

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Admins can configure m...

Edited May 07, 2025

0 votes  ·  16 comments

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16

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About ending messaging sessions

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Live c...

Edited May 07, 2025

6 votes  ·  33 comments

6

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33

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Allowing agents to end messaging sessions

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Live c...

Edited May 07, 2025

0 votes  ·  2 comments

0

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2

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Activating agent collaboration for messaging conversations

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Admins can manage wheth...

Edited May 07, 2025

0 votes  ·  0 comments

0

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0

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Automatically releasing agent capacity for messaging conversations

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Configuring the automat...

Edited May 07, 2025

2 votes  ·  17 comments

2

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17

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About rich-text formatting in messaging conversations

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Rich-text formatting adds structure to ...

Edited Apr 25, 2025

0 votes  ·  2 comments

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2

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Messaging triggers conditions and actions reference

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Live c...

Edited May 07, 2025

2 votes  ·  23 comments

2

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23

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Accessing messaging triggers

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Triggers are business ...

Edited May 07, 2025

2 votes  ·  38 comments

2

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38

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About the standard messaging triggers

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus To help you get up and...

Edited May 07, 2025

0 votes  ·  0 comments

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0

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Creating messaging triggers

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Verified AI summary ◀▼ ...

Edited May 07, 2025

3 votes  ·  14 comments

3

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Editing and managing messaging triggers

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Messaging triggers eva...

Edited May 07, 2025

0 votes  ·  0 comments

0

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0

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Using dynamic content in messaging triggers

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus You can add dynamic content ...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

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0

Comments

Allowing multiple conversations for your end users

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Multi-conversations le...

Edited May 07, 2025

8 votes  ·  12 comments

8

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12

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Understanding the end-user experience with multi-conversations for messaging

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Multi-conversations le...

Edited May 07, 2025

3 votes  ·  12 comments

3

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12

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Displaying wait time estimates in messaging conversations

What's my plan? When customers are unaware of the amount of time it will take for them to connect with the agents, ...

Edited May 01, 2025

0 votes  ·  0 comments

0

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0

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