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New features and other important announcements
Announcing the ability to require two-factor authentication for end users
Edited Feb 12, 2025
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Announcing the ability to deactivate intents
Edited Feb 12, 2025
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Announcing enhancements to the Facebook channel for threaded comments
Edited Feb 11, 2025
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Announcing email delivery failure notices for agents
Edited Feb 07, 2025
9 votes · 0 comments
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Announcing the LMS Conversation Simulator app to intelligently generate training tickets
Edited Feb 06, 2025
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Announcing the general availability of autoreply and internal note actions in ticket triggers
Edited Feb 06, 2025
14 votes · 0 comments
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Announcing Advanced AI add-on features now turned on by default for new customers
Edited Feb 03, 2025
2 votes · 0 comments
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Current and upcoming Zendesk betas and early access programs (EAPs)
Edited Feb 10, 2025
25 votes · 59 comments
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Unlocking AI Success with Zendesk Knowledge Base Event Summary
Edited Feb 06, 2025
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Announcing new capabilities for Zendesk Talk transcriptions
Edited Feb 03, 2025
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Announcing new plan levels and capability updates for AI agents
Edited Jan 31, 2025
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Announcing Zendesk Workforce management manual tracking
Edited Feb 03, 2025
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Announcing enhancements to the Facebook channel for improved comment handling
Edited Jan 30, 2025
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Announcing advanced encryption in the Advanced Data Privacy and Protection add-on
Edited Jan 28, 2025
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Announcing localized number formats for Zendesk QA dashboards
Edited Jan 27, 2025
1 vote · 0 comments
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Announcing a custom role permission to manage malicious attachments
Edited Jan 23, 2025
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Announcing Service catalog EAP
Edited Jan 27, 2025
2 votes · 0 comments
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Announcing IVR support for Talk SIP-IN lines
Edited Jan 24, 2025
1 vote · 0 comments
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Announcing the Zendesk App Builder EAP
Edited Jan 23, 2025
4 votes · 0 comments
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Announcing Apple Messages for Business on Zendesk
Edited Jan 29, 2025
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Announcing an EAP for custom intents
Edited Jan 23, 2025
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Announcing the ability to trial alternative plans and add-ons in a sandbox environment
Edited Jan 28, 2025
2 votes · 0 comments
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Announcing important updates to the department spaces rollout
Edited Jan 21, 2025
1 vote · 0 comments
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Announcing deletion schedules for end users
Edited Jan 21, 2025
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Announcing the ability for auto assist to read certain ticket fields
Edited Feb 04, 2025
2 votes · 0 comments
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Announcing a 90-day data retention limit for the Omnichannel: Agent state daily dataset
Edited Jan 20, 2025
5 votes · 0 comments
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Announcing Help Center Integration with Zendesk SDK for Unity
Edited Jan 16, 2025
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Announcing an updated version of the product tray
Edited Feb 10, 2025
4 votes · 0 comments
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Announcing the account configuration management EAP
Edited Jan 15, 2025
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Announcing the removal of Guide Content Cues
Edited Jan 14, 2025
3 votes · 0 comments
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