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New features and other important announcements


Announcing ticket conversation improvements (default experience)

Announced on Rollout starts Rollout ends May 7, 2024 July 8, 2024 July 31, 2024 The Zendesk Agent Workspace i...

Edited Aug 02, 2024

17 votes  ·  1 comment

17

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Announcing the discontinuation of the Magento 2 Connector for Support, Chat, and Sell

Announced on Discontinued on April 30, 2024 October 30, 2024 Zendesk is discontinuing our integration with Ma...

Edited Apr 30, 2024

2 votes  ·  0 comments

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Announcing an early access program for entity detection

Announced on Rollout starts Rollout ends April 17, 2024 April 22, 2024 July 12, 2024 We’re excited to announc...

Edited Aug 20, 2024

1 vote  ·  0 comments

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Introducing AI agents

Announced on Pricing rollout starts April 16, 2024 August 14, 2024 Zendesk’s mission is to bring innovation t...

Edited Oct 08, 2024

7 votes  ·  1 comment

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Announcing generative search for help center EAP

Announced on Enrollment opens EAP rollout begins April 16, 2024 April 16, 2024 April 22, 2024 We are excited ...

Edited Apr 15, 2024

0 votes  ·  0 comments

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Announcing improved messaging backend (updated)

Project Phases Customer Segment Rollout Start Rollout End Phase 1 New messaging customers Aug 23, 2023 Sept 3...

Edited Dec 16, 2024

7 votes  ·  3 comments

7

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Upcoming and latest help center article editor UI enhancements

Beginning December 2023 and extending through 2024, the Guide article editor is getting a makeover. This process will...

Edited Sep 26, 2024

9 votes  ·  24 comments

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Announcing the discontinuation of select Built-by-Zendesk apps

Announced on Support ends Apps stop working February 29, 2024 May 29, 2024 August 29, 2024 Zendesk will disco...

Edited Dec 03, 2024

35 votes  ·  0 comments

35

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Google and Yahoo's updated sending requirements: What you need to know

Recently, Gmail and Yahoo announced that they are rolling out changes to help reduce the amount of spam their users r...

Edited May 22, 2024

8 votes  ·  0 comments

8

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Announcing automatic activation of omnichannel routing

Phase Announced on Rollout starts Rollout ends Status Phase 1 June 19, 2023 September 2023 December 2023 Co...

Edited Dec 19, 2024

0 votes  ·  10 comments

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Announcing the deprecation of URL targets and branded targets

Announced on Removal December 11, 2023 December 13, 2024 Zendesk is discontinuing support for URL tar...

Edited Nov 27, 2024

1 vote  ·  2 comments

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Announcing Agent Home

Announced on Rollout starts Rollout ends December 11, 2023 December 11, 2023 December 18, 2023 Zendesk has in...

Edited Dec 13, 2023

1 vote  ·  36 comments

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Announcing the discontinuation of the PrestaShop integration

Announced on Discontinued on November 8, 2023 May 31, 2024 Zendesk is discontinuing our integration with Pres...

Edited May 13, 2024

0 votes  ·  3 comments

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Announcing the replacement of Zoom Phone by Faye with a new app from Zoom

Announced on Zoom Phone for Zendesk appavailable on Zoom Phone by Faye appdiscontinued on November 10, 2023 Nov...

Edited Nov 28, 2023

0 votes  ·  0 comments

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Announcing administrative access to all Explore dashboards

Announced on Rollout on September 28, 2023 November 16, 2023 We are now allowing Explore admins to view and e...

Edited Nov 16, 2023

9 votes  ·  10 comments

9

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Announcing co-location of live chat and ticket service data

Announced on Rollout starts Rollout ends September 21, 2023 October 21, 2023 June 30, 2024 For account...

Edited Oct 05, 2023

0 votes  ·  9 comments

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Update: Announcing the social messaging app removal 31st October

Announced on Removal November 16, 2021 (Original announcement) April 15, 2023: Social Messaging Ap...

Edited Feb 05, 2024

0 votes  ·  3 comments

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Zendesk’s 2023 Pricing Update: What You Need To Know

Announced on Rollout started May 14, 2023 July 12, 2023 On July 12, 2023 , Zendesk increased the price of Sup...

Edited May 16, 2024

20 votes  ·  0 comments

20

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[OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Announced on Rollout starts Rollout ends June 27, 2022 June 27, 2022 July 6, 2022 We are happy to ann...

Edited Sep 27, 2022

3 votes  ·  50 comments

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What is being removed [updated: January 2025]

Please refer to the following articles to learn more about Zendesk feature removal: How much notice does Zendesk gi...

Edited Jan 13, 2025

18 votes  ·  15 comments

18

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