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Service Incident - February 7th, 2024 - Sell integration | Zapier authentication issue

Summary From February 6, 2024 at 22:45 UTC until February 7, 2024 at 06:15 UTC, Zendesk Sell customers using the Zapi...

Edited Mar 05, 2024

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Scheduled Maintenance - February 26-29, 2024 | All Pods - Sunshine Conversations Database Migration

Zendesk will perform scheduled database maintenance which will impact the Sunshine Conversations service on all Pods ...

Edited Feb 19, 2024

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Service Incident - February 1, 2024 - Support | Multiple Pods - Subset of customers unable to load Zendesk messaging widget

SUMMARY 16:29 UTC | 08:29 PT After monitoring for some time, the fix is proving effective, and the widget to contact...

Edited Feb 14, 2024

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Service Incident - January 31, 2024 - Chat | Multiple Pods - Chat trigger issues impacting chat routing

Summary On January 31, 2024 from 03:52 UTC to 06:52 UTC, Zendesk Chat customers on multiple pods may have experienced...

Edited Feb 07, 2024

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Service Incident - January 24, 2024 - Sunshine Conversations | All pods - Message latency and errors

Summary On January 24, 2024, between 17:35 and 17:50 UTC, Sunshine Conversations customers across all pods may have s...

Edited Feb 12, 2024

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Service Incident - January 24, 2024 - Support | All Pods - Play Mode issues in Non-Agent Workspace accounts

SUMMARY Between 19:51 UTC on January 23, 2024, and 17:50 UTC on January 24, 2024, Support customers not using Agent W...

Edited Feb 20, 2024

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Service Incident - January 22, 2024 - Admin Centre | Pod 13 - Admin Centre unavailable

SUMMARY On January 22, 2024 from 19:30 and 20:05 UTC customers on Pod 13 experienced errors when trying to access the...

Edited Feb 02, 2024

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Service Incident - January 12th, 2024 | All products - Access issues in India

SUMMARY 16:39 UTC | 08:39 PT The temporary fix that we have put into place for agents being unable to load Zendesk i...

Edited Mar 21, 2024

3 votes  ·  0 comments

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Service Incident - January 8, 2024 - Support | Pods 13 & 20 - Latency and delays

SUMMARY On January 8, 2024 from 17:38 to 17:56 UTC, Support customers on Pods 13 and 20 may have experienced latency,...

Edited Feb 20, 2024

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Service Incident - January 2, 2024 - Support | Z Bot - Some customers unable to connect to Z Bot

SUMMARY 16:52 UTC | 08:52 PT After some investigation we have determined that there is no impact to the Zendesk Z Bo...

Edited Jan 16, 2024

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Service Incident - December 29, 2023 - Sunshine Conversations | Pod 26 - Some Z Bot widget conversations not creating follow up tickets

SUMMARY Between December 20, 2023 from 12:12 UTC to December 29, 2023 23:30 UTC, some customers engaging with the Z...

Edited Jan 19, 2024

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Service Incident - December 19, 2023 - Support | All Pods - Issues with public and internal comment ticket update issue

SUMMARY Between December 18, 2023 19:50 UTC and December 19, 2023 05:56 UTC, some customers experienced issues wher...

Edited Dec 22, 2023

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Service Incident - December 18, 2023 - Chat, Support | All Pods - Chat & Agent Workspace (Messaging) outage

Summary On December 18, 2023 from 22:25 UTC to 23:18 UTC, Zendesk Chat and Support (Messaging) customers on all Pods ...

Edited Dec 22, 2023

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Service Incident - December 15, 2023 - Explore | Multiple Pods/Regions - Tickets dataset sync delays and errors

SUMMARY During this incident, some Explore customers across multiple pods and regions experienced delays and outdate...

Edited Dec 22, 2023

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Service Incident - December 15, 2023 - Talk | Multiple Pods - Agent-side call feature degradation

SUMMARY On December 15, 2023, between 14:10 and 15:30 UTC, customers reported increased dropped calls and issues pic...

Edited Jan 03, 2024

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Service Interruption - December 15, 2023 | Tymeshift Google Calendar integration

Final update - January 24, 2024 We are happy to report that the issue affecting the Tymeshift Google Calendar integra...

Edited Jan 24, 2024

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Service Incident - December 14, 2023 - Sell | All Pods - Mail Latency

SUMMARY Between November 29, 2023, 16:06 UTC to December 20, 2023 11.20 UTC some Sell customers were experiencing del...

Edited Jan 30, 2024

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Service Incident - December 12, 2023 - Talk | All Pods - Inbound and outbound calls’ issues

SUMMARY On December 12, 2023, between 01:34 AM and 04:55 AM UTC, Talk customers experienced issues affecting inbound...

Edited Jan 02, 2024

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Service Incident - December 11, 2023 - Support | Multiple Pods - Customers not being sent 2-factor authentication codes - cannot sign in

SUMMARY From December 11, 2023 from 15:30 UTC to December 12, 2023 00:40 UTC, Support customers were unable to rece...

Edited Dec 26, 2023

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Service Incident - December 3, 2023 - Support | Pod 28 - Server errors and access issues

Summary On December 3, 2023 from 09:31 until 10:46 UTC, some Support customers on Pod 28 experienced an account-rela...

Edited Dec 19, 2023

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Service Incident - November 30, 2023 - Support | Multiple Pods - Composer switching from public reply to internal note

SUMMARY On November 30, 2023 from 13:46 UTC to 15:06 UTC, some Support customers when working on tickets would see ...

Edited Dec 14, 2023

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Service Incident - November 29, 2023 - Support | Multiple Pods - Customer Context Panel and Adding CCs issues

SUMMARY On November 29, 2023 from 21:16 UTC to 22:24 UTC, Zendesk Support customers across multiple pods experience...

Edited Dec 07, 2023

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Service Incident - November 28, 2023 - Talk | Multiple Pods - Talk icon intermittently missing

SUMMARY On November 28, 2023 from 13:14 UTC to 17:14 UTC, Zendesk Talk customers on multiple pods experienced the Ta...

Edited Dec 07, 2023

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Scheduled Maintenance - December 14/15, 2023 | Pod 19 Cluster 4 - Support, Guide & Talk Database Update

Zendesk will perform critical maintenance which will impact performance for a subset of customers on Pod 19 Cluster 4...

Edited Dec 19, 2023

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Service Incident - November 27, 2023 - Support | All Pods - ZBot service degradation for Zendesk Customer Support contact

SUMMARY On November 27, 2023 from 10:13 UTC to 12:07 UTC, Zendesk customers across all Pods could have experienced a ...

Edited Dec 19, 2023

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Service Incident - November 22, 2023 - Support | All Pods - Admin Center leading to blank page settings

SUMMARY On November 22, 2023 from 10:05 UTC to 12:50 UTC, Support customers across All Pods may have experienced an ...

Edited Dec 06, 2023

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Service Incident - November 2, 2023 - Guide | All Pods - Unable to load Help Center

Summary From November 2, 2023, 11:54 UTC to November 6, 2023, 19:00 UTC, a subset of Guide customers across all Pods,...

Edited Nov 17, 2023

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Service Incident - November 16, 2023 - Support | Pods 13, 17, 19, 23, 28 & 29 - Inbound emails not being processed

SUMMARY On November 16, 2023 from 18:02 UTC to 20:00 UTC some Support customers in Pods 13, 17, 19, 23, 28, and 29 e...

Edited Nov 23, 2023

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Service Incident - November 16, 2023 - Support | All Pods - Delays in sending messages via Facebook API

Summary On November 16, 2023 from 20:10 UTC to UTC, Zendesk Support customers using Facebook messaging channels exper...

Edited Dec 05, 2023

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Service Incident - November 15, 2023 - Chat | All Pods - Reassignment delays & missed chats

Summary On November 15, 2023 from 09:43 UTC to 10:44 UTC, some Chat agents may have experienced issues with chats not...

Edited Nov 22, 2023

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