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Zendesk messaging

About conversational support with messaging

Messaging deployment guide: Introduction Part 1: About conversational support with messaging...

Edited Mar 28, 2025

11 votes  ·  71 comments

11

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71

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Zendesk messaging resources

What's my plan? Suite Any plan This article contains resources related to Zendesk messaging, specifical...

Edited Mar 19, 2025

3 votes  ·  0 comments

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Messaging deployment guide: Introduction

Articles in the series Messaging deployment guide: Introduction Part 1: About conversational...

Edited Mar 01, 2025

0 votes  ·  2 comments

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2

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Setting up Web Widget to add messaging to your website or help center

What's my plan? Suite Any plan This article is for customers who want to use messaging in an ...

Edited Mar 19, 2025

0 votes  ·  28 comments

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28

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Working with messaging for your mobile channel

What's my plan? Suite Any plan This article applies to Zendesk accounts using the messaging Web Wi...

Edited Mar 19, 2025

6 votes  ·  17 comments

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Conversational styles in messaging

What's my plan? Suite Any plan Messaging, unlike live chat, allows you to have persistent convers...

Edited Apr 04, 2025

0 votes  ·  2 comments

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Configuring the live chat conversational style

What's my plan? Suite Any plan Live chat is a real-time conversation between an end user and an agent, ...

Edited Mar 19, 2025

0 votes  ·  2 comments

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Configuring the social messaging conversational style

What's my plan? Suite Any plan Social messaging is an ongoing conversation over a longer period of time...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Configuring the live chat for returning customers conversational style

What's my plan? Suite Any plan Live chat with a returning customer is similar to the live chat-type con...

Edited Mar 19, 2025

0 votes  ·  5 comments

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5

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Designing your conversational messaging workflow

Messaging deployment guide: Introduction Part 1: About conversational support with ...

Edited Oct 08, 2024

0 votes  ·  1 comment

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Rolling out conversational messaging support

Messaging deployment guide: Introduction Part 1: About conversational support with ...

Edited Mar 05, 2025

0 votes  ·  2 comments

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Planning your staffing and operational requirements for messaging

Articles in the series Messaging deployment guide: Introduction Part 1: About conversational...

Edited Mar 01, 2025

0 votes  ·  3 comments

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Planning agent staffing for messaging

What's my plan? Suite Any plan In this article, we’ll discuss some common questions you should ask yourse...

Edited Mar 19, 2025

1 vote  ·  2 comments

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Agent Workspace for messaging

What's my plan? Suite Any plan If enabled by an admin, end users can send messages to agents through th...

Edited Mar 19, 2025

6 votes  ·  24 comments

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24

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Giving agents access to messaging channels

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Web and mob...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Turning on automatic conversation acceptance for agents

What's my plan? Suite Any plan Admins can configure messaging and live chat conversation routing so agen...

Edited Mar 19, 2025

0 votes  ·  16 comments

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About ending messaging sessions

Suite All plans Support with Live chat and messaging all plans In a messaging conversation, ...

Edited Mar 19, 2025

6 votes  ·  33 comments

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Allowing agents to end messaging sessions

Suite All plans Support with Live chat and messaging all plans You can allow agents to end a...

Edited Mar 19, 2025

0 votes  ·  2 comments

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Activating agent collaboration for messaging conversations

What's my plan? Suite Any plan Admins can manage whether agents can invite other agents to collaborate ...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Automatically releasing agent capacity for messaging conversations

What's my plan? Suite Any plan Configuring the automatic release of an agent’s messaging capacity lets ...

Edited Mar 19, 2025

2 votes  ·  13 comments

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About rich-text formatting in messaging conversations

What's my plan? Suite Professional, Enterprise, or Enterprise Plus Rich-text formatting adds structure to ...

Edited Apr 08, 2025

0 votes  ·  2 comments

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Messaging triggers conditions and actions reference

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Zendesk...

Edited Mar 26, 2025

1 vote  ·  20 comments

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Understanding messaging triggers

What's my plan? Suite Any plan Triggers are business rules that automatically perform actions when ...

Edited Mar 19, 2025

2 votes  ·  38 comments

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About the standard messaging triggers

What's my plan? To help you get up and running with some best practices for a typical messaging workf...

Edited Mar 28, 2025

0 votes  ·  0 comments

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Creating messaging triggers

What's my plan? Suite Any plan In addition to the standard messaging triggers, ...

Edited Mar 19, 2025

3 votes  ·  14 comments

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Editing and managing messaging triggers

What's my plan? Suite Any plan Messaging triggers evaluate and fire on tickets associated with messagi...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Using dynamic content in messaging triggers

What's my plan? Suite Growth, Professional, Enterprise, or Enterprise Plus You can add dynamic content ...

Edited Mar 19, 2025

0 votes  ·  0 comments

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Allowing multiple conversations for your end users

What's my plan? Suite Any plan Multi-conversations let your end users conduct multiple messaging ...

Edited Apr 08, 2025

8 votes  ·  10 comments

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Understanding the end-user experience with multi-conversations for messaging

What's my plan? Suite Any plan Multi-conversations let your end users conduct multiple messaging ...

Edited Apr 08, 2025

3 votes  ·  12 comments

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Displaying wait time estimates in messaging conversations

What's my plan? Suite Any plan When customers are unaware of the amount of time it will take for them to c...

Edited Mar 31, 2025

0 votes  ·  0 comments

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