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Extending Zendesk

Extending Zendesk with top integrations

What's my plan? Integrations link Zendesk to external applications, enabling them to share information and feature...

Edited Dec 04, 2024

0 votes  ·  0 comments

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Using webhooks to integrate with Amazon EventBridge

What's my plan? Quick Look: Admin Center > Apps and integrations > Actions and webhooks ...

Edited Oct 09, 2024

0 votes  ·  0 comments

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About Conversational Data Orchestration

What's my plan? Conversational Data Orchestration is a feature set for automating workflows based on events. It's ...

Edited Jun 21, 2024

0 votes  ·  0 comments

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Creating webhooks to interact with third-party systems

What's my plan? Quick Look: Admin Center > Apps and integrations > Actions and webhooks ...

Edited Oct 09, 2024

4 votes  ·  78 comments

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Managing webhooks

What's my plan? Quick Look: Admin Center > Apps and integrations > Actions and webhooks ...

Edited Oct 09, 2024

0 votes  ·  30 comments

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Setting up Amazon AppFlow with Zendesk

What's my plan? Amazon AppFlow is an AWS service which allows secure data transfer from Zendesk to AWS and other Sa...

Edited Jun 21, 2024

3 votes  ·  15 comments

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Admin's guide to the Zendesk API

What is the Zendesk API? An API, or Application Programming Interface, is a tool for software applications. If you th...

Edited Aug 26, 2024

13 votes  ·  5 comments

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Setting up the Time Tracking app

What's my plan? Use the Time Tracking app to monitor how much time agents spend on tickets. Once you've set ...

Edited Jun 21, 2024

15 votes  ·  39 comments

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Providing agents with more information using the Iframe app

The Iframe app lets agents access additional information from the Zendesk agent interface. This article describes th...

Edited Jan 17, 2025

15 votes  ·  10 comments

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Converting targets to webhooks

What's my plan? Note: URL and branded targets were deprecated on December 13, 2024. For more information, see the ...

Edited Jan 17, 2025

0 votes  ·  9 comments

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Deleting event connections to Amazon EventBridge

What's my plan? Important: Zendesk has discontinued the Events Connector for Amazon EventBridge. You can't configu...

Edited Feb 19, 2025

4 votes  ·  5 comments

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Using the Conversations API keys

What's my plan? When making requests using Sunshine Conversations APIs, authentication is required to verify the cal...

Edited Jun 21, 2024

1 vote  ·  3 comments

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Creating connections to integrate with external services

What's my plan? Quick Look: Admin Center > Apps and integrations > Connections > ...

Edited Feb 03, 2025

2 votes  ·  7 comments

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Managing connections to external services

What's my plan? Quick Look: Admin Center > Apps and integrations > Connections > ...

Edited Feb 03, 2025

0 votes  ·  0 comments

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Notifying external email targets

What's my plan? You can notify email targets when a ticket is created or updated. Email targets can be used in auto...

Edited Oct 28, 2024

24 votes  ·  13 comments

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Managing external email targets

What's my plan? In coordination with triggers and automations, email targets allow you to send notifications to e...

Edited Oct 28, 2024

3 votes  ·  6 comments

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6

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