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  1. Zendesk help
  2. Messaging
  3. Messaging advice and troubleshooting
  4. How to fix issues in Zendesk messaging
  1. Zendesk help
  2. Messaging
  3. Messaging advice and troubleshooting
  4. How to fix issues in Zendesk messaging

How to fix issues in Zendesk messaging

Zendesk messaging feature in Agent workspace accounts. This includes how to set up flows using Flow Builder and workflow management.

  • I don't see the option for proactive messaging
  • What is the difference between Chat and messaging?
  • Why can't I migrate to messaging?
  • My ticket comments are not displayed when printing social messaging conversations
  • How can I improve my messaging bot to find the match I expect?
  • Can customers open a separate conversation with an ongoing conversation in the Web Widget?
  • Where can I change the name at the top of the messaging Web Widget?
  • Can I manually redact information in a messaging ticket?
  • How can I see if a messaging conversation was offered to an agent?
  • What happens when a user replies to a messaging conversation when the ticket is closed?
  • My agent automatically gets assigned more tickets than their capacity allows
  • How do I turn off messaging and go back to live chat?
  • Can I use the trigger condition "Update via" for when a ticket is updated with the chat or messaging transcript?
  • Why can't I find my live chat settings in messaging?
  • Why are some settings missing on the Chat dashboard for live-chat?
  • Do I need to update to Agent Workspace to use messaging?
  • Why doesn't the pre-chat form populate?
  • Messaging error: Conversation in progress
  • What happens when a customer using Zendesk bots makes a mistake and needs to go back?
  • Can bots automatically provide an email address to a customer?
  • Why are my agents not getting notifications on the Chat dashboard?
  • What happens when I turn off departments?
  • Can I have different logos for each of my branded widgets?
  • How do I report on messaging conversations?
  • Why can't I turn on my bot in messaging?
  • How can I check which agents are online for messaging?
  • View only. Only the assigned agent can join a live conversation
  • Using the web widget on a shared browser in Agent Workspace
  • How can I ensure the privacy of unauthenticated customers who use the Web Widget on a shared browser?
  • Error: Changes couldn't be published. Fix the errors and try again
  • I don't see the option for proactive messaging
  • What is the difference between Chat and messaging?
  • Why can't I migrate to messaging?
  • My ticket comments are not displayed when printing social messaging conversations
  • How can I improve my messaging bot to find the match I expect?
  • Can customers open a separate conversation with an ongoing conversation in the Web Widget?
  • Where can I change the name at the top of the messaging Web Widget?
  • Can I manually redact information in a messaging ticket?
  • How can I see if a messaging conversation was offered to an agent?
  • What happens when a user replies to a messaging conversation when the ticket is closed?
  • My agent automatically gets assigned more tickets than their capacity allows
  • How do I turn off messaging and go back to live chat?
  • Can I use the trigger condition "Update via" for when a ticket is updated with the chat or messaging transcript?
  • Why can't I find my live chat settings in messaging?
  • Why are some settings missing on the Chat dashboard for live-chat?
  • Do I need to update to Agent Workspace to use messaging?
  • Why doesn't the pre-chat form populate?
  • Messaging error: Conversation in progress
  • What happens when a customer using Zendesk bots makes a mistake and needs to go back?
  • Can bots automatically provide an email address to a customer?
  • Why are my agents not getting notifications on the Chat dashboard?
  • What happens when I turn off departments?
  • Can I have different logos for each of my branded widgets?
  • How do I report on messaging conversations?
  • Why can't I turn on my bot in messaging?
  • How can I check which agents are online for messaging?
  • View only. Only the assigned agent can join a live conversation
  • Using the web widget on a shared browser in Agent Workspace
  • How can I ensure the privacy of unauthenticated customers who use the Web Widget on a shared browser?
  • Error: Changes couldn't be published. Fix the errors and try again
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