Zendesk messaging
- How can I check which agents are online for messaging?
- View only. Only the assigned agent can join a live conversation
- Why aren't all my custom fields appearing as options in Flow Builder?
- When do conversations timeout in messaging?
- Using the web widget on a shared browser in Agent Workspace
- How can I ensure the privacy of unauthenticated customers who use the Web Widget on a shared browser?
- Can I update the requester in a ticket on the Agent Workspace and prevent tickets from being created from the updated requester?
- Error: Changes couldn't be published. Fix the errors and try again
- Can I transfer a chat to a group my agent is not part of in Agent Workspace?
- Why are some settings missing on the Chat dashboard?
- Can Flow Builder display articles from a non-public help center?
- Is there any way to change the name "Answer Bot" in the messaging Web Widget?
- How to answer chat requests after hours in the Zendesk Agent Workspace
- Can I add a numeric field using Flow Builder?
- Can I have different logos for each of my branded widgets?
- Can end users manually request chat transcripts in messaging?
- I'm unable to access Flow Builder
- Why doesn't the pre-chat form populate?
- How can I check which agents are online for messaging?
- View only. Only the assigned agent can join a live conversation
- Why aren't all my custom fields appearing as options in Flow Builder?
- When do conversations timeout in messaging?
- Using the web widget on a shared browser in Agent Workspace
- How can I ensure the privacy of unauthenticated customers who use the Web Widget on a shared browser?
- Can I update the requester in a ticket on the Agent Workspace and prevent tickets from being created from the updated requester?
- Error: Changes couldn't be published. Fix the errors and try again
- Can I transfer a chat to a group my agent is not part of in Agent Workspace?
- Why are some settings missing on the Chat dashboard?
- Can Flow Builder display articles from a non-public help center?
- Is there any way to change the name "Answer Bot" in the messaging Web Widget?
- How to answer chat requests after hours in the Zendesk Agent Workspace
- Can I add a numeric field using Flow Builder?
- Can I have different logos for each of my branded widgets?
- Can end users manually request chat transcripts in messaging?
- I'm unable to access Flow Builder
- Why doesn't the pre-chat form populate?