How to fix issues in Zendesk messaging
Zendesk messaging feature in Agent workspace accounts. This includes how to set up flows using Flow Builder and workflow management.
- I don't see the option for proactive messaging
- What is the difference between Chat and messaging?
- Why can't I migrate to messaging?
- My ticket comments are not displayed when printing social messaging conversations
- How can I improve my messaging bot to find the match I expect?
- Can customers open a separate conversation with an ongoing conversation in the Web Widget?
- Where can I change the name at the top of the messaging Web Widget?
- Can I manually redact information in a messaging ticket?
- How can I see if a messaging conversation was offered to an agent?
- What happens when a user replies to a messaging conversation when the ticket is closed?
- My agent automatically gets assigned more tickets than their capacity allows
- How do I turn off messaging and go back to live chat?
- Can I use the trigger condition "Update via" for when a ticket is updated with the chat or messaging transcript?
- Why can't I find my live chat settings in messaging?
- Why are some settings missing on the Chat dashboard for live-chat?
- Do I need to update to Agent Workspace to use messaging?
- Why doesn't the pre-chat form populate?
- Messaging error: Conversation in progress
- What happens when a customer using Zendesk bots makes a mistake and needs to go back?
- Can bots automatically provide an email address to a customer?
- Why are my agents not getting notifications on the Chat dashboard?
- What happens when I turn off departments?
- Can I have different logos for each of my branded widgets?
- How do I report on messaging conversations?
- Why can't I turn on my bot in messaging?
- How can I check which agents are online for messaging?
- View only. Only the assigned agent can join a live conversation
- Using the web widget on a shared browser in Agent Workspace
- How can I ensure the privacy of unauthenticated customers who use the Web Widget on a shared browser?
- Error: Changes couldn't be published. Fix the errors and try again
- I don't see the option for proactive messaging
- What is the difference between Chat and messaging?
- Why can't I migrate to messaging?
- My ticket comments are not displayed when printing social messaging conversations
- How can I improve my messaging bot to find the match I expect?
- Can customers open a separate conversation with an ongoing conversation in the Web Widget?
- Where can I change the name at the top of the messaging Web Widget?
- Can I manually redact information in a messaging ticket?
- How can I see if a messaging conversation was offered to an agent?
- What happens when a user replies to a messaging conversation when the ticket is closed?
- My agent automatically gets assigned more tickets than their capacity allows
- How do I turn off messaging and go back to live chat?
- Can I use the trigger condition "Update via" for when a ticket is updated with the chat or messaging transcript?
- Why can't I find my live chat settings in messaging?
- Why are some settings missing on the Chat dashboard for live-chat?
- Do I need to update to Agent Workspace to use messaging?
- Why doesn't the pre-chat form populate?
- Messaging error: Conversation in progress
- What happens when a customer using Zendesk bots makes a mistake and needs to go back?
- Can bots automatically provide an email address to a customer?
- Why are my agents not getting notifications on the Chat dashboard?
- What happens when I turn off departments?
- Can I have different logos for each of my branded widgets?
- How do I report on messaging conversations?
- Why can't I turn on my bot in messaging?
- How can I check which agents are online for messaging?
- View only. Only the assigned agent can join a live conversation
- Using the web widget on a shared browser in Agent Workspace
- How can I ensure the privacy of unauthenticated customers who use the Web Widget on a shared browser?
- Error: Changes couldn't be published. Fix the errors and try again