How to fix issues in Zendesk messaging
Zendesk messaging feature in Agent workspace accounts. This includes how to set up flows using Flow Builder and workflow management.
- What is the difference between Chat and messaging?
- Why can't I migrate to messaging?
- Why can't I find my live chat settings in messaging?
- What happens when a user replies to a messaging conversation when the ticket is closed?
- How do I turn off messaging and go back to live chat?
- Using the via condition in triggers and automations with Chat/Messaging transcripts
- Why are some settings missing on the Chat dashboard for live-chat?
- Do I need to update to Agent Workspace to use messaging?
- Why doesn't the pre-chat form populate?
- Messaging error: Conversation in progress
- What happens when a customer using the messaging bot makes a mistake and needs to go back?
- Can chatbot automatically provide an email address to a customer if they need to contact another company?
- Why are my agents not getting notifications on the Chat dashboard?
- What happens when I turn off departments?
- Can I have different logos for each of my branded widgets?
- How do I report on messaging conversations?
- Why can't I turn on my bot in messaging?
- How can I check which agents are online for messaging?
- View only. Only the assigned agent can join a live conversation
- Using the web widget on a shared browser in Agent Workspace
- How can I ensure the privacy of unauthenticated customers who use the Web Widget on a shared browser?
- Can I update the requester in Agent Workspace?
- Error: Changes couldn't be published. Fix the errors and try again
- Can I transfer a chat to another group outside of my current group in Agent Workspace?
- How can I answer chat requests after hours in the Agent Workspace?
- What is the difference between Chat and messaging?
- Why can't I migrate to messaging?
- Why can't I find my live chat settings in messaging?
- What happens when a user replies to a messaging conversation when the ticket is closed?
- How do I turn off messaging and go back to live chat?
- Using the via condition in triggers and automations with Chat/Messaging transcripts
- Why are some settings missing on the Chat dashboard for live-chat?
- Do I need to update to Agent Workspace to use messaging?
- Why doesn't the pre-chat form populate?
- Messaging error: Conversation in progress
- What happens when a customer using the messaging bot makes a mistake and needs to go back?
- Can chatbot automatically provide an email address to a customer if they need to contact another company?
- Why are my agents not getting notifications on the Chat dashboard?
- What happens when I turn off departments?
- Can I have different logos for each of my branded widgets?
- How do I report on messaging conversations?
- Why can't I turn on my bot in messaging?
- How can I check which agents are online for messaging?
- View only. Only the assigned agent can join a live conversation
- Using the web widget on a shared browser in Agent Workspace
- How can I ensure the privacy of unauthenticated customers who use the Web Widget on a shared browser?
- Can I update the requester in Agent Workspace?
- Error: Changes couldn't be published. Fix the errors and try again
- Can I transfer a chat to another group outside of my current group in Agent Workspace?
- How can I answer chat requests after hours in the Agent Workspace?