Ticket management
- Multibrand resources
- Spam prevention resources
- About native system ticket rules
- About open vs. pending and on-hold tickets
- About ticket fields
- About ticket archiving
- Adding the On-hold ticket status to Zendesk Support
- Adding more storage to your default data storage limit for Zendesk Support
- Changing your ticket ID starting number
- Designing your ticket forms for a better agent and end user experience
- Enabling agents to delete tickets
- Enabling attachments in tickets
- Enabling auto-assign for agents on ticket solve
- Enabling tickets to be reassigned back to an agent's group
- Adjusting your business rules to handle private tickets
- Changing the default privacy of ticket comments
- Enabling and disabling private ticket creation
- Adding email support addresses for multiple brands
- Creating and applying branded ticket forms
- Deactivating and deleting brands
- Editing brands
- Setting up multiple brands
- Setting up business rules for multiple brands
- Multibrand: Displaying the appropriate forms on the correct Help Center
- Multibrand known issues
- Multibrand vs. hub and spoke: Why to migrate
- Multibrand: Restricting agents to specific brands
- Understanding the migration from Hub and Spoke to Multibrand
- Using the email template with multiple brands
- Using views to sort your branded tickets
- Multibrand resources
- Spam prevention resources
- About native system ticket rules
- About open vs. pending and on-hold tickets
- About ticket fields
- About ticket archiving
- Adding the On-hold ticket status to Zendesk Support
- Adding more storage to your default data storage limit for Zendesk Support
- Changing your ticket ID starting number
- Designing your ticket forms for a better agent and end user experience
- Enabling agents to delete tickets
- Enabling attachments in tickets
- Enabling auto-assign for agents on ticket solve
- Enabling tickets to be reassigned back to an agent's group
- Adjusting your business rules to handle private tickets
- Changing the default privacy of ticket comments
- Enabling and disabling private ticket creation
- Adding email support addresses for multiple brands
- Creating and applying branded ticket forms
- Deactivating and deleting brands
- Editing brands
- Setting up multiple brands
- Setting up business rules for multiple brands
- Multibrand: Displaying the appropriate forms on the correct Help Center
- Multibrand known issues
- Multibrand vs. hub and spoke: Why to migrate
- Multibrand: Restricting agents to specific brands
- Understanding the migration from Hub and Spoke to Multibrand
- Using the email template with multiple brands
- Using views to sort your branded tickets