{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  1. Zendesk help
  2. Chat
  3. Using Chat for live chat and messaging
  4. Live chat
  5. Agent guide
  1. Zendesk help
  2. Chat
  3. Using Chat for live chat and messaging
  4. Live chat
  5. Agent guide

Agent guide

  • Using structured messages in Zendesk Chat
  • Editing your personal settings in Zendesk Chat + Support accounts
  • Editing your chat notification settings
  • Hiding credit card numbers in chats and chat history
  • Exporting Chat Conversion Tracking data
  • Serving chats in the Chat dashboard
  • Editing your personal settings in Zendesk Chat Standalone accounts
  • Configuring your chat availability settings
  • Inserting common phrases with shortcuts
  • Navigating the dashboard with keyboard shortcuts
  • Viewing past Chat conversations in Web Widget (Classic)
  • Sending files in a chat
  • Adding tags to chat sessions
  • Banning visitors from accessing Chat
  • Understanding high load-related announcement banners in the Chat dashboard
  • Using structured messages in Zendesk Chat
  • Editing your personal settings in Zendesk Chat + Support accounts
  • Editing your chat notification settings
  • Hiding credit card numbers in chats and chat history
  • Exporting Chat Conversion Tracking data
  • Serving chats in the Chat dashboard
  • Editing your personal settings in Zendesk Chat Standalone accounts
  • Configuring your chat availability settings
  • Inserting common phrases with shortcuts
  • Navigating the dashboard with keyboard shortcuts
  • Viewing past Chat conversations in Web Widget (Classic)
  • Sending files in a chat
  • Adding tags to chat sessions
  • Banning visitors from accessing Chat
  • Understanding high load-related announcement banners in the Chat dashboard
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