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Migrating to messaging


Messaging vs. live chat: Which is right for you?

What's my plan? Note: To use messaging, Zendesk Chat accounts must also have Zendesk Support with the ...

Edited Oct 08, 2024

10 votes  ·  53 comments

10

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53

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Frequently asked questions for Chat to messaging assisted migrations

We’re making it easy for selected Zendesk customers to move from Chat to messaging by completing the first activation...

Edited Nov 29, 2024

0 votes  ·  0 comments

0

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Setting up Web Widget for messaging when using live chat and Web Widget (Classic)

What's my plan? This article is for customers using live chat and Web Widget (Classic) who want to move to messag...

Edited Jul 18, 2024

4 votes  ·  29 comments

4

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How migrating to messaging impacts Chat settings

What's my plan? Note: To use messaging, Zendesk Chat accounts must also have Zendesk Support wit...

Edited Jun 21, 2024

3 votes  ·  31 comments

3

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31

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Managing chat triggers when migrating from Chat to messaging

What's my plan? When you migrate from live chat to messaging for Web Widget and mobile SDKs, new triggers are ...

Edited Jan 02, 2025

3 votes  ·  19 comments

3

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19

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