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Migrating to messaging


Why migrating from live chat to messaging is the right choice

What's my plan? Suite Any plan Support with Live chat and messaging, any plan Note: ...

Edited Mar 25, 2025

10 votes  ·  54 comments

10

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54

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Frequently asked questions for Chat to messaging assisted migrations

We’re making it easy for selected Zendesk customers to move from Chat to messaging by completing the first activation...

Edited Nov 29, 2024

0 votes  ·  0 comments

0

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0

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Setting up Web Widget for messaging when using live chat and Web Widget (Classic)

What's my plan? This article is for customers using live chat and Web Widget (Classic) who wa...

Edited Mar 25, 2025

4 votes  ·  29 comments

4

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29

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How migrating to messaging impacts Chat settings and capabilities

What's my plan? Suite Any plan Support with Live chat and messaging, any plan To u...

Edited Mar 25, 2025

3 votes  ·  31 comments

3

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31

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Managing chat triggers when migrating from Chat to messaging

What's my plan? Suite Any plan When you migrate from live chat to messaging for Web Widget and mobile ...

Edited Mar 19, 2025

3 votes  ·  19 comments

3

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19

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