Comment éviter la suspension de votre compte

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2 Commentaires

  • Nelly Pitt

    My account's renewal date was Jan 31st, and my account was suspended on Jan 31st at 7am, with no prior warning.
    I contacted the finance team, indicating that the above article stated that account suspension should only happen after 22 days and several warnings.
    The response I got was that I should pay an 8000 € invoice before the discussion can go any further.
    Should that be called thievery ? Or poor customer service ?

  • Ivan Miquiabas
    Zendesk Customer Care
    Hi Nelly Pitt,
    Thanks for reaching out! 
    I do apologize for the inconvenience that you have experienced regarding your account. I have checked that you raise a ticket to the department that handles this, I did left a follow up update on your ticket. Rest assured this will be looked upon moving forward. Appreciate your patience.

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