Comment migrer les informations d’une autre plateforme vers Zendesk ?

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Carl McDowell

Zendesk Customer Care

Modification le 17 avr. 2025

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      Helpando.it

      Hi Amy, great question! 

       

      Just to clarify — the post says “WAS the Global Migration Partner for Zendesk” because we were officially Zendesk’s Global Migration Partner from 2015 until 2019. There’s no specific badge for that in the Zendesk Marketplace, which is probably why you didn’t see it there.

      Our team includes some of the very first Zendesk employees from back in 2011/2012, and we’ve been focused on Zendesk migrations ever since. We still have strong personal connections with key people at Zendesk and are proud to call Mikkel Svane, the founder, a friend.

       

      Thanks for bringing it up and all the best for your journey. Feel free to reach out if you're in need for a migration. 

      3

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      Amy Rands

      Is Zendesk aware that you're their Global Migration Partner? I didn't notice such a badge on your Helpando marketplace listing. 

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      Helpando.it

      Migrating data to Zendesk can indeed be complex, but choosing the right migration approach makes all the difference. Helpando.it was the Global Migration Partner for Zendesk, successfully handling migrations long before many other services emerged.

      We specialize in seamless ticket and help center migrations, ensuring data integrity while minimizing downtime. Unlike automated tools that may require significant manual adjustments, we provide customized migration solutions, adapting to the specific needs of each client.

      Key benefits of working with Helpando:
      ✅ Full-Service Migrations – We handle tickets, users, organizations, attachments, custom fields, Help Center Content and more.
      ✅ Expert Guidance – Our team ensures a smooth transition with minimal disruption to your operations.
      ✅ Custom Solutions – Tailored migrations without unnecessary complexity or errors.

      If you're looking for a migration solution that prioritizes accuracy, flexibility, and expertise, feel free to reach out! 🚀

      Feel free to book a call with us anytime:

      https://calendly.com/helpandoit/30min

       

      6

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      Natalia Tomchyshyn

      The data migration isn't so easy, but with the Help Desk MIgration service, it is enhanced. The service is a Zendesk partner (check the listing at Zendesk marketplace https://www.zendesk.com/marketplace/apps/support/120364/help-desk-migration/) and more you can read on the website https://help-desk-migration.com/zendesk/.

      The service migrates groups, agents, organizations, customers, and tickets (with all related data), and for the help center: categories, sections, and articles.

      The migration tool enhances imported tickets with tags and extracts inline images; you can exclude attachments if you want to leave them behind, and smoothly moves help center content and translations and call recordings.

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