Audit Logs for Changes to Help Center/Guide/Gather

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5 Commentaires

  • Dave Dyson
    Zendesk Community Manager

    Hi Dave -

    Here's our documentation on what is currently available in Guide History, namely actions taken by agents on articles: Viewing article events in History view

    Obviously, that leaves a lot out, and you're not the first to want a history of changes in the Help Center and Community. Would you mind adding your thoughts to this product feedback thread? Add Guide Managers activities to Audit Log

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  • Cassie Ng

    Hi @..., can you please point me to any API endpoint that pulls the same data as the History view in Guide, if it's available? 

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  • Dave Dyson
    Zendesk Community Manager

    Hi Cassie, unfortunately I don't believe there's a way to access that information via API. The closest would be to use the "incremental" option on the List Articles endpoint, but that will just show you a list of the articles that were edited after a certain point in time, not the steps along the way like the History view shows you: List Articles

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  • Sam Donovan

    Hi Dave,

    We are interested in the feature to have Guide user audits show file download history. FYI, I tried your 2nd link in your initial response email "Add Guide Manager activities to Audit Log" however I got an error when trying to resolve the page...

    "

    oops

    The page you were looking for doesn't exist"

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  • Brett Bowser
    Zendesk Community Manager
    Hey Sam,

    It looks like that feedback post is no longer available. I would recommend creating a feedback post in our Feedback - Help Center (Guide) topic. 
     
    You can use the following template when creating your post. 
     
    I hope this helps!
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