Viewing article events in History view (Guide Professional and Enterprise)

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18 Comments

  • Hans Latour

    I don't see the "History" tab. (Yes, I'm admin). Not yet implemented in the Dutch version maybe?

    0
  • Ryan McGrew
    Zendesk Product Manager

    Hey Hans!

    Thanks for the feedback! We've been rolling out slowly with the feature. I think if you check back today it should be live for your account.

    Thanks!

    1
  • Anton Maslov

    Created a new test trial: after clicking "history" I'm getting infinitive redirect loop i the browser.

    0
  • Jake Bantz

    Hi Anton,

    I'm going to get you into a ticket so we can troubleshoot this a bit further with you. I will see you there soon!

    0
  • Blakelee Mills

    Is there a way to see what exactly changed in the article? For example, I see the "Body" was updated in an article. I would like to see what exactly was changed. Where can I find this? 

    5
  • Kristjan Rohtla

    Also interested if there's a way to view what the actual change was. A side by side view of different versions and the differences between them would be especially excellent.

     

    Or something in the line of this: http://contropedia.net/images/Figure3.png 

    1
  • Vassilios Lourdas

    Hello @Ryan,

    Is there a way to see what exactly has changed in an article? For example, I see the "Body" was updated in an article, but I would like to see what exactly has changed. Isn't that possible somehow? Otherwise we have missing information again :(

    Thanks a lot for your support,

    1
  • Ryan McGrew
    Zendesk Product Manager

    Hey Vassilios,

    We are working on this right now. Currently the history will just show that the article body has changed and doesn't render the changes. We are working on an additional feature that will show this information that will work together with the new history view. We are currently working on this and determining a timeline to get to beta now but I don't have an exact timeframe just yet.

    Thanks!

    2
  • Rebecca McMurry

    I have the tab for the history view but no history. I was a user long before Feb. 2017. 

    0
  • Ryan McGrew
    Zendesk Product Manager

    Hi @Rebecca,

    I would recommend reaching out with our Customer Advocacy team via support@zendesk.com or via chat. We should be able to resolve this issue for your account. 

    Thanks!

    0
  • Chris Stock
    Community Moderator

    Could someone tell me what the 'Out of date changes' filter should do? Is it meant to show articles where the source locale translation has been updated, but the translations haven't?

    Thank you!

    0
  • Jessie Schutz
    Zendesk team member

    Hi Chris!

    I'm not 100% sure on that, actually, so I'm going to see if I can find a Guide expert to help you out here. Stand by!

    0
  • Ryan McGrew
    Zendesk Product Manager

    Hi @Chris,

    This will filter for events where someone flags a translation. The wording is not clear, I'll talk to the team about getting that updated.Thanks!

    0
  • Chris Stock
    Community Moderator

    Got it. Thanks Ryan and Jessie.

    0
  • Mary Paez

    Is it possible to add the Ticket number in the Create event on the article Details page next to the Created action?  This would be a great enhancement for our team.

    Agents are asking for a link back to the ticket from which the article is created.  This would easily solve the problem for them.

    0
  • Patrick Bosmans
    Zendesk Customer Advocate

    Mary,

    At this time, those details are not passed to the events dataset for publication in the history.

    However, that is a very good feedback idea!  If you would, please think about posting in our Product Feedback forum, https://support.zendesk.com/hc/en-us/community/topics/200132066-Product-feedback.  We have a team that regularly goes through that section looking for popular ideas on how we can develop our platform.  The more votes on a post, the more likely our team will raise it to the appropriate dev/product team.

    0
  • Jarek Moromizato

    Are there any plans to introduce auditing or event types for "Visibility" changes?

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Jarek,

    Nothing on the roadmap currently but I'll be sure to pass your feedback along to the appropriate team so they're aware of this functionality.

    Appreciate you taking the time to share this with us!

    0

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