Agent Workspace: Chat Sound Notifications
Publication le 07 mai 2021
When switching to Agent Workspace agents don't have the option to control the sound notification for the following, Automatic status change, Trigger activated, and Operating hours start/end.
If the agent is new to chat they are stuck with the default sound, which is the "Alert" sound. The alert sound in my opinion is the worst! 🚨
Is there a plan to adjust the notifications sounds options for those three or at least for the "Operating hours start/end" in Agent Workspace?
*Screenshot below has Agent Workspace on the left vs Classic on the right.
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