Agent Workspace: Chat Sound Notifications

same here.. since updating to agent workspace, we now have no sound notifications for any incoming chat.. It is really important especially if agents are doing multi tasking… 

Hi,

we are still experiencing problems with the notification of incoming chat messages.

If the ticket tab is in background because the agent needs to search something in the knowledge base (e.g.) and a new chat message is coming in in one of his/hers assigned chat tickets, there is often no acustic notification.

Please solve this issues asap!

Thanks and regards
Julian

Has this been resolved yet? 

Hey everyone,

We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable.

It'll be an open discussion on what is and isn't working with the recent UI changes regarding Agent Workspace. The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.

The link to register can be found here, we'd love to see you all there.

Cheers,
JJ

Arpan Nagdeve
We have recently moved to AWS-Chat. Our team are now not receiving audible notification alerts when a chat is transferred. Is this expected behaviour? I really really hope not.

The way my team operates, and it seems some other teams as well, we could really benefit from a different sound for chats coming into queue (no agents available to assign to) and chats that are getting assigned to an individual agent. 

Aidan McCartneyI agree with the points made here. Wonder if there is a way to set the default sounds for all agents, and then let agents change their personal sounds if they wish to? At this time, I am having to direct agents to their own settings to adjust these.

^^^

I agree with Steven, it's very distracting to have many notifications for incoming chats while already in a chat. It would be great to be able to disable those notifications and sounds while still being notified if you are assigned a chat when the queue is empty. Thank you!

While our agents using Agent Workspace have the ability to customize or disable sounds for "Incoming chats" or "new messages", they don't have the ability to do so for chats that are assigned to them. We would love to see this and more general customizability added to visual and audible notifications in Agent Workspace moving forward. 

I'm having the same issue as Jamie.