Change default behavior of Organization / user setting

Any news on this feature? We also absolutely need this asap. We just migrated to Zendesk from Intercom and needed to batch upload the entire customer base from our platform to prepare for tickets etc. 

One of the key features was that they could see tickets across all orgs. Now I see I need to manually update it on all users? That's not at all feasible for 5000+ users. 

Hi Team, we need this feature in place as this is a blocker for us to integrate salesforce which is used for automatic organization creation when a opportunity is closed/new customer is onboarded but by default the users field is set to “can view own tickets only” but we need it to be switched to “can view all org tickets” and set a specific default group as well for which we don't have an option. If we don't have this feature then again we need to manually change these field entries which is a tedious task, can this request be considered on priority and help us here to set these fields on a global level and not per org level (which is only available option today)? 

We need this as well! Zendesk Product team - any updates as to whether or not this requested functionality is on the roadmap? For our particular use-case, the organizations we support generally have more than one ticket submitter so it's extremely beneficial for the organization to be able to view all tickets (within the org).

Hey team! Any updates on whether or not this might change at some point?

Any status updates on this must-have feature?

Same here

Same here. b2b. We are changing these values on every organization we onboard. Would love a way to change the default. 

I would like to see this as something I can set at a default level.

Creating orgs and then having to manually edit that field is a bit tedious.

Would be good to understand if this is possible to automate via the API in the meantime Matt Bagnara?

Thanks!

Hi Jan Schweigerer,

Apologies for my delayed response here. Whilst this is not something we currently have planned I have documented your feedback and I'll be sure to provide an update if and when we have started to look into this request in more detail. Thanks for your feedback.

Hi Matt Bagnara

Our situation is the same as Johan's there are practically no outliers. Every Organization should have their end users be able to see their peers tickets and comment on them. 

Hence, the tediousness of setting each organization and every end-user up that way.

Can you give us an update if this is a feature that might be available in the future? If so, could you give a rough estimate?

Thanks in advance

Jan