Agent Workspace - Ticket Attachment Display

Feature Request Summary: 

System should display attachments in a grid or have a count of attachments visible for the message and ticket total. Optimally, attachments should be numbered so agents don't lose their place when they're named similarly.

Description/Use Cases: 

Agent can potentially miss attachments provided by end users when they don't know that there are more attachments than displayed. 

Business impact of limitation or missing feature:

This is critical for our business as our agents should be able to easily access all of the information. 

Other necessary information or resources:

Image of how it's currently displayed.