how to automatically map the user fields to ticket fields

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Kirthi itagihal

Publication le 28 déc. 2021

need  to map user fields with ticket fields.( Copy user field values to ticket fields automatically)

Usecase: User fields will frequently updated ,so we cant manually copy from user fields and paste it in ticket fields

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      James Peterson - Eastern Logic

      This is an interesting request, and it seems there's a few different use cases.  I'm curious how it works in more detail.  Is anyone able to share more details about their use case in particular?

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      Andres

      This is a related feature request - Allowing users to provide USER information on forms 

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      Akarsh Jaiswal

      Please share the temporary solution of how this can implemented.

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      Shawna James

      Hey all, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please continue add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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      Andres

      I also think having this would be very helpful. 

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      Akarsh Jaiswal

      I am facing the same issue as this is completely manual task. Please help in how to map user fields to custom fields automatically

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