Proxy error: UnprocessableEntity, Failed to get installation and oauth information for app

Hi Andy! My first guess would be an issue with the refresh if it's missing certain values on the initial token response. Take a look at this note and let me know if either of those are missing.

Hi - Is there a solution for the Proxy error: UnprocessableEntity, Failed to get installation and oauth information for app.  I have an app that when installed, works initially but then returns this error. If I reinstall the app it works again.  The app is authenticated correctly via Oauth in the App settings.  I have "parameters": [{"name": "token","type": “oauth”}] set in the manifest and the correct OAuth block.  Within my request I am using Authorization:"Bearer {{setting.token}}" as per the docs. I am wondering if it occurs once the authorisation token has expired and isn't being refreshed. I am using Auth0 as the OAuth provider.

Hi Rocky! It's difficult to say exactly what problems you may be experiencing based on the code that you shared. I initially thought it may be due to the secure settings that you're using, but I don't think that's the case. Are you able to successfully send this to your service or even something like pastebin from a tool like Postman? It will help narrow down whether the issue is with the code or with the apps framework. Please share any other troubleshooting that you've done.

hello @Tipene Hughes sir 

const file = new File([blobData], mediaData.fileName, {
type: blobData.type,
});
const formData = new FormData();
formData.append("media", file);
formData.append("title", file.name);
formData.append("content_type", file.type);
formData.append("account", spokiAccount?.id);
const metadata = await client.metadata();

 
const sendMedia = await client.request({
url: `${BASE_URL}/media/`,
type: "POST",
dataType: "json",
data: formData,
headers: {
"Content-Type": "multipart/form-data",
X-secret:
typeof metadata.installationId === "string"
? spokiAccessKey
: "{{setting.spokiAccessKey}}",
},
secure: !(typeof metadata.installationId === "string"),
});

"hello 1264158211509 sir When I pass FormData as the payload in my API call, the media file is not included in the payload when I check the request in the browser's network tab. Why is this happening, and how can I fix it? Also, can you confirm if my code is correct?"
 

Hi Tipene, uploaded to zendesk apps. I dont think i can run secure credentials locally. 

Eric, Will, did you guys ever find a solution to this? I am attempting the exact same thing and getting this issue. 

manifest.json

Hey Will,

You mind if we pull this into a ticket so that you can share a zip of your app for us to take a look at?

Thanks!

If I set that I get

Uploading app... Uploaded
Deploying app... Failed
 ›   Error: Error: oauth parameter cannot be set to be secure.