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"::" hierarchy drop-down list in the messaging chat flow builder

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Toshihiko Kodama

Publication le 21 juin 2022

The messaging chat flow builder allows users to select ticket fields in a drop-down list.

But drop-down lists described with a "::" hierarchy cannot be selected in a hierarchical form, and all choices are displayed with the hierarchy information included.

We strongly request that the specification be modified so that users can select a drop-down list with "::" hierarchy as in the ticket form.

Thank you for your attention.

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      Gin Atkins

      Hi Toshihiko, thanks for taking the time to provide us with this feedback. We apologise for the delay on our end in providing you with a response to your feature request.

      Can you elaborate on what you mean by "::" hierarchy? And provide more context on the use case you're looking to solve for with this functionality?
      Thanks

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