Notify end users that their password is about to expire


1 Commentaires

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Sam,
    It appears that end-users do not get any email notification about that change at all. Additionally, they are not prompted to update their password the next time they sign in.
    According to the documentation: Changing the password security level"- "If you increase the security level, all passwords, regardless of security level, are set to expire in 5 days." Once the password expires, the end-user will see a prompt to change their password the next time they log in.
    As of the moment, it only sends email notifications to administrators and agents three days before a password expires, and then on the day it expires.
    I hope this helps! Thank you!

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